Emby not seeing .ass subtitle files

[sshapery 6]

I've confirmed that the filenames are exactly the same, and I've even made a copy to finish with (English) but it's not showing an option.

I've re-searched the library, disabled extraction on the fly, and still have no luck.

I've tried everything the internet has sent me down, and nothing has worked.

 

Z:\TV\Kodoku no Gurume>dir *S9.EP01*
 Volume in drive Z is Storage
 Volume Serial Number is 0A13-F53D

 Directory of Z:\TV\Kodoku no Gurume

08/25/2021  11:56 PM            44,256 Kodoku.no.Gurume.S9.EP01.1080p.PARAVI.WEB-DL.AAC2.0.H.264-MagicStar.ass
08/25/2021  11:56 PM            44,256 Kodoku.no.Gurume.S9.EP01.1080p.PARAVI.WEB-DL.AAC2.0.H.264-MagicStar.English.ass
02/04/2026  12:42 PM     1,344,222,199 Kodoku.no.Gurume.S9.EP01.1080p.PARAVI.WEB-DL.AAC2.0.H.264-MagicStar.mkv
02/04/2026  01:29 PM            48,129 Kodoku.no.Gurume.S9.EP01.1080p.PARAVI.WEB-DL.AAC2.0.H.264-MagicStar-thumb.jpg
               4 File(s)  1,344,358,840 bytes

 

 

[Luke 42359]

Hi, what exactly makes you think that Emby is not seeing it?

[guunter 50]

2 hours ago, sshapery said:

I've confirmed that the filenames are exactly the same, and I've even made a copy to finish with (English) but it's not showing an option.

I've re-searched the library, disabled extraction on the fly, and still have no luck.

I've tried everything the internet has sent me down, and nothing has worked.

 

Z:\TV\Kodoku no Gurume>dir *S9.EP01*
 Volume in drive Z is Storage
 Volume Serial Number is 0A13-F53D

 Directory of Z:\TV\Kodoku no Gurume

08/25/2021  11:56 PM            44,256 Kodoku.no.Gurume.S9.EP01.1080p.PARAVI.WEB-DL.AAC2.0.H.264-MagicStar.ass
08/25/2021  11:56 PM            44,256 Kodoku.no.Gurume.S9.EP01.1080p.PARAVI.WEB-DL.AAC2.0.H.264-MagicStar.English.ass
02/04/2026  12:42 PM     1,344,222,199 Kodoku.no.Gurume.S9.EP01.1080p.PARAVI.WEB-DL.AAC2.0.H.264-MagicStar.mkv
02/04/2026  01:29 PM            48,129 Kodoku.no.Gurume.S9.EP01.1080p.PARAVI.WEB-DL.AAC2.0.H.264-MagicStar-thumb.jpg
               4 File(s)  1,344,358,840 bytes

 

 

Install the Diagnostic plugin and you will get an additional Subtitles Options menu. Change the delivery preference to Burning in the subtitles. This should solve your .ass issues with anime.

[sshapery 6]

6 hours ago, guunter said:

Install the Diagnostic plugin and you will get an additional Subtitles Options menu. Change the delivery preference to Burning in the subtitles. This should solve your .ass issues with anime.

This did it, thank you!

 

[Luke 42359]

4 hours ago, sshapery said:

This did it, thank you!

 

That is purely coincidental. The option actually does nothing and needs to be removed from that screen.

The answer most likely is that if you add a new subtitle file, the server needs to scan it in before you can use it.