Media constantly freezes

[msauve 9]

Hi my friends,

hope you’re doing great?

For my part I’m having some very painful difficulties with my Emby server running the 4.9.3.0 version. I'm starting to get increasingly discouraged by the situation I'm in, which isn't allowing me to use my Emby server. I can’t even have the time en enjoy one of my favorite movie or series. Can’t listen to anything anymore on my TV :’( 

My medias are constantly freezing I hope you can help me with this rather sad situation. I am also ready to provide you with any additional information you may need.
Thanks in advance my friend!

Max

embyserver.txt hardware_detection-63909892228.txt ffmpeg-transcode-79007fc9-a37f-4e26-a9fd-17001d60edf0_1.txt

[Luke 42243]

Hi, I would try lowering the quality setting in the app and see if that helps. When you're on a remote connection it will usually help with something like this.

[msauve 9]

3 hours ago, Luke said:

Hi, I would try lowering the quality setting in the app and see if that helps. When you're on a remote connection it will usually help with something like this.

Ok  

Can you guide me more clearly where this option would be in my TV’s app cause I’ve already tried to lower the quality on a movie or serie that I’m watching for example 480p 1mbs and same result  I’ve also tried 480p 4mbs and auto and also the same freezing result. It freezes every 3-5 minutes or so :/

Hope to be able to get a solution

[Luke 42243]

Quote

example 480p 1mbs and same result

Can you please provide a log example from doing that? Thanks.

[msauve 9]

1 hour ago, Luke said:

Can you please provide a log example from doing that? Thanks.

Absolutely!

I’ve done the test as asked 480p 1mbs and it bugged a few seconds, came back and after again and freezes

Here’s the log and my transcoding settings if needed.

Can’t wait to get a solution

Thanks for your help guys!!

ffmpeg-transcode-96fc1814-2953-4169-96b1-4cec5c65fbc0_1.txt ffmpeg-transcode-609b41f0-8937-452e-b980-0021e4a70b40_1.txt embyserver.txt ffmpeg-transcode-4116ee59-1316-4348-b12d-3c0157491806_1.txt

[TVTech 9]

On 3/23/2026 at 8:26 PM, msauve said:

Hi my friends,

hope you’re doing great?

For my part I’m having some very painful difficulties with my Emby server running the 4.9.3.0 version. I'm starting to get increasingly discouraged by the situation I'm in, which isn't allowing me to use my Emby server. I can’t even have the time en enjoy one of my favorite movie or series. Can’t listen to anything anymore on my TV :’( 

My medias are constantly freezing I hope you can help me with this rather sad situation. I am also ready to provide you with any additional information you may need.
Thanks in advance my friend!

Max

embyserver.txt 208.43 kB · 2 downloads hardware_detection-63909892228.txt 20.9 kB · 2 downloads ffmpeg-transcode-79007fc9-a37f-4e26-a9fd-17001d60edf0_1.txt 154.5 kB · 2 downloads

You're not the only one experiencing this problem. I have been experiencing this same exact issue since the last server update on March 4 and I noticed similar reports cropping up from various Emby users on here as well. The response that you're getting from the Emby staff here is classic deflecting and stalling. They will never admit that they broke something in the last update. I know how helpless you feel right now because it seems there is nothing we can do to report these people for what they are doing to us. I am open to suggestions on that if anyone knows.

Edited March 25 by TVTech

[msauve 9]

48 minutes ago, TVTech said:

You're not the only one experiencing this problem. I have been experiencing this same exact issue since the last server update on March 4 and I noticed similar reports cropping up from various Emby users on here as well. The response that you're getting from the Emby staff here is classic deflecting and stalling. They will never admit that they broke something in the last update. I know how helpless you feel right now because it seems there is nothing we can do to report these people for what they are doing to us. I am open to suggestions on that if anyone knows.

@Lukeis there something that could be done from your team or a solution. I really love my Emby server but effectively since the last update, my server is giving me an hell of a trouble  

Hope to be able to get a solution from you guys or as @TVTechsays, help or solution from the community would be more than appreciated  

Thanks in advance for the passion you have developing this platform!

[msauve 9]

On 24/03/2026 at 18:30, Luke said:

Can you please provide a log example from doing that? Thanks.

 

On 24/03/2026 at 20:28, msauve said:

Absolutely!

I’ve done the test as asked 480p 1mbs and it bugged a few seconds, came back and after again and freezes

Here’s the log and my transcoding settings if needed.

Can’t wait to get a solution

Thanks for your help guys!!

ffmpeg-transcode-96fc1814-2953-4169-96b1-4cec5c65fbc0_1.txt 143.01 kB · 0 downloads ffmpeg-transcode-609b41f0-8937-452e-b980-0021e4a70b40_1.txt 125.41 kB · 0 downloads embyserver.txt 245.12 kB · 0 downloads ffmpeg-transcode-4116ee59-1316-4348-b12d-3c0157491806_1.txt 20.77 kB · 0 downloads

Hi guys,

Can I please get some answers and follow up on my case? It would be more than appreciated, cause for the moment, I can’t use my Emby server  

Thanks in advance and best regards !

[Neminem 1623]

It look like there are some issues with this file.

Try converting it to mp4 from avi.

20:14:19.858 Input #0, avi, from '/media/TV Shows/DesperateHousewives/Season 4/Desperate Housewives Season 4 Episode 17 - Free.avi':
20:14:19.858   Metadata:
20:14:19.858     artist          : TSV Productions
20:14:19.858   Duration: 00:43:01.33, start: 0.000000, bitrate: 1145 kb/s
20:14:19.858   Stream #0:0: Video: mpeg4 (Advanced Simple Profile) (XVID / 0x44495658), yuv420p, 624x352 [SAR 1:1 DAR 39:22], 1003 kb/s, Level 5, 23.98 fps, 23.98 tbr, 23.98 tbn
20:14:19.858   Stream #0:1: Audio: mp3 (U[0][0][0] / 0x0055), 48000 Hz, stereo, fltp, 128 kb/s
20:14:19.858 Stream mapping:
20:14:19.858   Stream #0:0 -> #0:0 (mpeg4 (native) -> h264 (libx264))
20:14:19.858   Stream #0:1 -> #0:1 (copy)
20:14:19.858 Press [q] to stop, [?] for help
20:14:19.860 [mpeg4 @ 0x805859c00] Video uses a non-standard and wasteful way to store B-frames ('packed B-frames'). Consider using the mpeg4_unpack_bframes bitstream filter without encoding but stream copy to fix it.

[msauve 9]

3 hours ago, Neminem said:

It look like there are some issues with this file.

Try converting it to mp4 from avi.

20:14:19.858 Input #0, avi, from '/media/TV Shows/DesperateHousewives/Season 4/Desperate Housewives Season 4 Episode 17 - Free.avi':
20:14:19.858   Metadata:
20:14:19.858     artist          : TSV Productions
20:14:19.858   Duration: 00:43:01.33, start: 0.000000, bitrate: 1145 kb/s
20:14:19.858   Stream #0:0: Video: mpeg4 (Advanced Simple Profile) (XVID / 0x44495658), yuv420p, 624x352 [SAR 1:1 DAR 39:22], 1003 kb/s, Level 5, 23.98 fps, 23.98 tbr, 23.98 tbn
20:14:19.858   Stream #0:1: Audio: mp3 (U[0][0][0] / 0x0055), 48000 Hz, stereo, fltp, 128 kb/s
20:14:19.858 Stream mapping:
20:14:19.858   Stream #0:0 -> #0:0 (mpeg4 (native) -> h264 (libx264))
20:14:19.858   Stream #0:1 -> #0:1 (copy)
20:14:19.858 Press [q] to stop, [?] for help
20:14:19.860 [mpeg4 @ 0x805859c00] Video uses a non-standard and wasteful way to store B-frames ('packed B-frames'). Consider using the mpeg4_unpack_bframes bitstream filter without encoding but stream copy to fix it.

Ok and how may I solve this issue my friend?

Ill be waiting for your further help

Regards,

[Neminem 1623]

You can do this with Handbreak HandBrake: Open Source Video Transcoder

[msauve 9]

On 27/03/2026 at 07:08, Neminem said:

You can do this with Handbreak HandBrake: Open Source Video Transcoder

Ok but will I be able to install it? Cause Im running my emby server on TrueNas freebsd?

Thanks  

[Neminem 1623]

I don't know about TrueNas, never uset it.

[msauve 9]

46 minutes ago, Neminem said:

I don't know about TrueNas, never uset it.

Can someone from dev team help here ?  I’m really disappointed by not being able to use my Emby server.

Can @Lukeand or @Happy2Playhelp or have solutions?

Thanks in advance!

[Happy2Play 9812]

Dev would have to comment further on why there are issues with avi transcoding.

I personally saw issues with avi (XVID) files a long time ago and just converted all of them to h264 mp4 so they would direct play instead of transcoding.