Hello, I purchased an Emby Premiere monthly subscription today, but I did not receive the activation email.

[2009vib 0]

Hello,

I purchased an Emby Premiere monthly subscription today, but I did not receive the activation email.

Here are my purchase details:

Email used for purchase: [redacted]
Date and time of purchase: Today at 19:49
Subscription type: Monthly
Amount charged: $4.99
Last 4 digits of the Visa card: 4531
Card holder name: Mohamed Adel
Country: Egypt

The payment has already been deducted from my Visa card, but I did not receive the activation key email.

Please help me resend the activation email or provide the activation key.

Thank you.

Edited 4 hours ago by GrimReaper
Email address redacted

[GrimReaper 4811]

Have you checked your Spam folder?

Quote

If you do not receive your key, check all of your spam traps as sometimes those think these automatic emails are spam. You can cause the key to re-send with the "Forgot Key" feature on the same page of your server dashboard.

How is the Emby Premiere Key Delivered to Me?

If still did not receive it, send an email to:

Quote

billingsupport@emby.media

 

Edited 4 hours ago by GrimReaper

[2009vib 0]

He keeps sending me the old expired key, and I have contacted support but they haven’t replied yet.

[GrimReaper 4811]

1 minute ago, 2009vib said:

 I have contacted support but they haven’t replied yet.

They will, give them a little time. @ebr