Backup/Restore no restore with Premier

[scottpa 0]

Hello,

I had to do a clean reinstall of Emby (4.10.04) after a system (Terramaster) update. I have a Lifetime premier membership and had the backups running (4.10.03) prior to the system update. I now want to restore my config. I installed the backup and restore plugin and restarted Emby server. However when I go back to the Backup/Restore tab, there is no restore option that I can see.

I am wondering if there is an issue with my Premier registration. If I open Emby from the TOS (Terramaster OS) desktop link, it opens on port 8185 "8185/emby/web/index.html#!/home" the Get Premiere button in the top right of the screen. In the Premier tab, I have my key entered but there is no status message about my membership. When clicking save, I get the confirmation message and the blue "processing" circle appears and doesn't go away until you move off that tab.

However if I log on using the link given on the dashboard, port 8096 ":8096/web/index.html#!/home" logging in as the admin user, the Get Premier button is not displayed and in the Premier tab, I get a status message "You have a Lifetime Emby Premiere plan". If I go into Backup/Restore tab on this login, I still don't get a Restore option.

I'm stumped as to what to do next to fix this, any ideas? tia.

 

[Abobader 3474]

Hello scottpa,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Lessaj 470]

Did you configure the path to where your backups are? It will scan what is available and the restore option will appear.

[scottpa 0]

Thanks, that was the solution.