Can't Play MKV File...

[Hypnotic01 0]

I’m unable to play an MKV file that plays fine with VLC media player.

I’ve attached the logs. Can you please review them and let me know what the problem is?

embyserver.txt

Edited Monday at 06:31 PM by Hypnotic01

[Hypnotic01 0]

Bump?

[pwhodges 2015]

Some information would help...

What are you trying to play?
How are you trying to play it?
When did you try it?
What happened instead?

A quick look doesn't show me any playback failures in the server, but the client stops playback very quickly every time.  Earlier there are loads of Emby Connect errors, and a load of strange errors when processing some images that are in use by another process, or are not authorised.

Paul

[Hypnotic01 0]

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What are you trying to play?

An MKV file.  A movie called Signs.

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How are you trying to play it?

By clicking on the movie in Emby, like I would any other content within Emby.

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When did you try it?

Tried it multiple times within that log, probably 4 or 5 times near the end of the log.  The log should show this.
 

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What happened instead?

Nothing.  Emby sits on a black screen and spins forever.  I cannot get the file to play, regardless of what I do.

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Earlier there are loads of Emby Connect errors, and a load of strange errors when processing some images that are in use by another process, or are not authorised.

No idea why any of that would be happening, literally just purchased Emby premium a couple weeks ago and have uploaded my media into it.  There should be no reason for any errors or "other processes, no authorized"

[GrimReaper 4765]

That might be browser issue, not necessarily Emby issue, since you're using Firefox (which ain't exactly known as a great media-consumption browser).

Have you tried playback in some other browser (Edge, Chrome, Thorium...)?

[pwhodges 2015]

Have you looked to see whether the browser is reporting an error somewhere?  Because the server log simply shows the web client shutting down.

Also, is the problem specific to this one file?  Have you played it in Emby before?  In any case, a worthwhile step for a problem MKV file is simply to remux it using MKVToolNix - this is a quick process, and doesn't involve any changes to the actual video or audio, but has often been known to fix puzzling issues.

Paul