Emby 2.0.3 Apple TV 4K – Emby app crashes during playback (Direct Play) with no server errors

[Eliran 0]

Hi, I’m having repeated crashes with the Emby app on Apple TV 4K. The app closes instantly during playback, but the server shows no errors and continues running normally.

My setup:

• Apple TV 4K Model : A2843

• tvOS version: 26.3

• Emby for tvOS version: 2.0.3

• Emby Server version: 4.9.3.0

• Network: Wired 

• Playback mode: Direct Play

• Video file: MKV with external SRT subtitle (but crash happens even without subtitles)

What happens:

• Playback starts normally

• After a few minutes, the Emby app closes itself

• No error message

• No buffering

• No server-side warnings

• Server logs show only “client disconnected”

• The same file plays perfectly on Plex on the same Apple TV

What I already tried:

• Disabled Match Frame Rate on Apple TV

• Reinstalled Emby app

• Restarted Apple TV

• Tried multiple files

• Tried with and without subtitles

• No transcoding involved (Direct Play only)

Additional notes:

• Plex plays the exact same file without any issues

• This looks like a tvOS client crash (possibly mpv/libmpv related)

ebr asked me to post here so the issue can be tracked properly. If needed, I can provide logs, timestamps, or test additional builds.

Thanks.

[Luke 42185]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Eliran 0]

Here is the log file
the crash happened  (this time) after 29 minutes of play it happened around 8:45 AM (plus minus 10 minutes) 

movie file that was playing : Shelter.2026.HDR.2160p.WEB.h265-ETHEL.mkv

 

Thank You

embyserver.txt

[Luke 42185]

OK we'll take a look at this. Thanks.

[GOTCHA_SA 8]

On 23/02/2026 at 15:55, Eliran said:

Hi, I’m having repeated crashes with the Emby app on Apple TV 4K. The app closes instantly during playback, but the server shows no errors and continues running normally.

My setup:

• Apple TV 4K Model : A2843

• tvOS version: 26.3

• Emby for tvOS version: 2.0.3

• Emby Server version: 4.9.3.0

• Network: Wired 

• Playback mode: Direct Play

• Video file: MKV with external SRT subtitle (but crash happens even without subtitles)

What happens:

• Playback starts normally

• After a few minutes, the Emby app closes itself

• No error message

• No buffering

• No server-side warnings

• Server logs show only “client disconnected”

• The same file plays perfectly on Plex on the same Apple TV

What I already tried:

• Disabled Match Frame Rate on Apple TV

• Reinstalled Emby app

• Restarted Apple TV

• Tried multiple files

• Tried with and without subtitles

• No transcoding involved (Direct Play only)

Additional notes:

• Plex plays the exact same file without any issues

• This looks like a tvOS client crash (possibly mpv/libmpv related)

ebr asked me to post here so the issue can be tracked properly. If needed, I can provide logs, timestamps, or test additional builds.

Thanks.

Having the exact same issue on exactly the same HW.

Adding my +1 for an update

[Jonathan1683 29]

I am having an issue where shows i am watching stop playing and just exit to the tv show main page as if i stopped playing it. I look in the log and it still shows im currently watching. This has been happening every day for the past week. Happens every couple of hours. 

[CraigCarson 0]

Also having this same issue, any word on a fix yet?

[Jonathan1683 29]

my other apple tv is doing the same thing a lot worse it’s a generation older 

[Eliran 0]

Can we please get an update on the issue ?

it’s a denial if service situation or do they fix just premiere users issues ?

I paid for the app for external streaming , but now I  need to pay Plex they don’t have this issue 

[Jonathan1683 29]

this is pretty bad i’ve been around forever and this is the biggest problem i have faced. The dev team is very talented so i know they can fix it or maybe we can revert to a previous version ? i’m not sure though. i am a premier user too.