Emby 2.0.3 Apple TV 4K – Emby app crashes during playback (Direct Play) with no server errors

[Eliran 0]

Hi, I’m having repeated crashes with the Emby app on Apple TV 4K. The app closes instantly during playback, but the server shows no errors and continues running normally.

My setup:

• Apple TV 4K Model : A2843

• tvOS version: 26.3

• Emby for tvOS version: 2.0.3

• Emby Server version: 4.9.3.0

• Network: Wired 

• Playback mode: Direct Play

• Video file: MKV with external SRT subtitle (but crash happens even without subtitles)

What happens:

• Playback starts normally

• After a few minutes, the Emby app closes itself

• No error message

• No buffering

• No server-side warnings

• Server logs show only “client disconnected”

• The same file plays perfectly on Plex on the same Apple TV

What I already tried:

• Disabled Match Frame Rate on Apple TV

• Reinstalled Emby app

• Restarted Apple TV

• Tried multiple files

• Tried with and without subtitles

• No transcoding involved (Direct Play only)

Additional notes:

• Plex plays the exact same file without any issues

• This looks like a tvOS client crash (possibly mpv/libmpv related)

ebr asked me to post here so the issue can be tracked properly. If needed, I can provide logs, timestamps, or test additional builds.

Thanks.

[Luke 42105]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Eliran 0]

Here is the log file
the crash happened  (this time) after 29 minutes of play it happened around 8:45 AM (plus minus 10 minutes) 

movie file that was playing : Shelter.2026.HDR.2160p.WEB.h265-ETHEL.mkv

 

Thank You

embyserver.txt