Remote Users Freezing

[jvickers 0]

I am new to using Emby. All of a sudden all remote connections are freezing on playback. This just started this morning and everything worked great before. No changes were made so I hope someone can help figure this out. 

embyserver-63907353388.txt ffmpeg-transcode-9f0da7ea-f4bb-410f-949a-82a7ba0f899a_1.txt

[Abobader 3470]

Hello jvickers,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[visproduction 316]

embyserver...txt

line  642+
 

Quote

2026-02-22 09:30:05.835 Error App: Error registering with Connect
    *** Error Report ***
    Version: 4.9.3.0
    Command line: C:\Users\jvick\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp

Line 663+

Quote

2026-02-22 09:36:58.946 Info MediaInfoService-0HNJI3L0CI7PT:00000007: User policy for John. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2026-02-22 09:36:58.946 Info MediaInfoService-0HNJI3L0CI7PT:00000007: Bitrate exceeds DirectPlay limit: media bitrate: 3761423, max bitrate: 1000001
2026-02-22 09:36:58.946 Info MediaInfoService-0HNJI3L0CI7PT:00000007: Bitrate exceeds DirectStream limit: media bitrate: 3761423, max bitrate: 1000001
2026-02-22 09:36:58.946 Info MediaInfoService-0HNJI3L0CI7PT:00000007: Bitrate exceeds DirectPlay limit: media bitrate: 3761423, max bitrate: 1000001
2026-02-22 09:36:58.946 Info MediaInfoService-0HNJI3L0CI7PT:00000007: Bitrate exceeds DirectStream limit: media bitrate: 3761423, max bitrate: 1000001
2026-02-22 09:36:58.946 Info MediaInfoService-0HNJI3L0CI7PT:00000007: Bitrate exceeds DirectPlay limit: media bitrate: 3761423, max bitrate: 1000001
2026-02-22 09:36:58.946 Info MediaInfoService-0HNJI3L0CI7PT:00000007: Bitrate exceeds DirectStream limit: media bitrate: 3761423, max bitrate: 1000001
 

Quick guess...

No license or registration not working and DirectPlay limit exceeded, so transcoding is required for .mkv media?  But if license is not working, then transcoding is not available.

[jvickers 0]

Please talk to me as if I'm stupid. How can I fix this problem?

[ebr 16193]

Hi.  Looks like a remote connection and the bitrate setting that was either chosen in the app or determined by the app connection is extremely low (1Mb).

2 hours ago, visproduction said:

But if license is not working, then transcoding is not available.

Clarification here - transcoding is NOT a Premiere only feature.  The server provides transcoding. It is only hardware accelerated transcoding that is a Premiere feature.