Unable to tune to live TV channels in Emby

[johnnorris 1]

I'm not entirely sure if this is the right sub-forum to post this so feel free to relocate it to the proper form, as necessary.  I have the latest binhex-Emby docker installed on an unRAID server.  The Emby app is installed on multiple nVidia Shields.  I have four HDHomerun tuners - two HDHR Prime with cablecards on Verizon FIOS, one HDHR Connect Quatro, and one HDHR Connect 4K for OTA TV.  I recently replaced my aging Linksys EA8500 wireless router with a TP-Link AXE5400 wireless router.  All devices use hardwired connections via CAT6 ethernet on a home network.  In addition to Emby, I also have the Channels app installed on the Shields with the Channels DVR recording engine on a separate Windows 10 HTPC.  I also have two Windows 7 HTPCs with Windows Media Center installed using EPG123 and guide data from Schedules Direct..

Both of the Windows 7 HTPCs with WMC as well as the Channels apps on the Shields have no problems tuning to live TV.  When I try tuning to a TV channel in the Emby guide on any of the Shields I get a message indicating that it is unable to tune to the channel at this time.  I have reset each of the tuners as well as the Shields but still cannot access live TV via Emby.  The HDHR tuners show up when I access the Emby server via the Web UI so I'm stumped as to why I can no longer tune to live TV.  It worked perfectly fine before I replaced the router and I tried to maintain the same settings as the old router for a smooth transition.  I have the router configured for DHCP to automatically assign an IP address to each device on the network with the exception of the unRAID server which has a static IP address.  I set the range of DHCP address to range from 10 to 189 with the unRAID server static address set above that range.

[Luke 42080]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[johnnorris 1]

hardware_detection-63907289148.txtembyserver.txt

The exact error message displayed is "Unable to tune to channel at this time."  This occurs with both local OTA channels and FIOS channels.  This was around 4:45-4:55 P.M. EST.  User name is Dave.

[johnnorris 1]

I have the latest binhex-Emby docker installed on an unRAID server.  The Emby app is installed on multiple nVidia Shields.  I have four HDHomerun tuners - two HDHR Prime with cablecards on Verizon FIOS, one HDHR Connect Quatro, and one HDHR Connect 4K for OTA TV.  I replaced my aging Linksys EA8500 wireless router with a TP-Link AXE5400 wireless router earlier today.  All devices use hardwired connections via CAT6 ethernet on a home network.  In addition to Emby, I have the Channels app installed on the Shields with the Channels DVR recording engine on a separate Windows 10 HTPC.  I also have two Windows 7 HTPCs with Windows Media Center installed using EPG123 and guide data from Schedules Direct..

Both of the Windows 7 HTPCs with WMC as well as the Channels apps on the Shields have no problems tuning to live TV.  When I try tuning to a TV channel in the Emby guide on any of the Shields I get a message indicating that it is unable to tune to the channel at this time.  I have reset each of the tuners as well as the Shields and the unRAID server but still cannot access live TV via Emby.  The HDHR tuners show up when I access the Emby server via the Web UI so I'm stumped as to why I can no longer tune to live TV.  It worked perfectly fine before I replaced the router and I tried to maintain the same settings as the old router for a smooth transition.  I have the router configured for DHCP to automatically assign an IP address to each device on the network with the exception of the unRAID server which has a static IP address.  I set the range of DHCP address to range from 10 to 189 with the unRAID server static address set above that range.

Log files attached.  The exact error message displayed is "Unable to tune to channel at this time."  This occurs with both local OTA channels and FIOS channels.  This was around 4:45-4:55 P.M. EST on 2/21/2026.  User name is Dave.

embyserver.txt hardware_detection-63907289148.txt

[Luke 42080]

Hi. Is the IP address for the tuner correct?  The log says 192.168.0.22. Could it have changed?

[johnnorris 1]

I would have to assume that the IP addresses for all of the tuners changed when I installed the new router.  I disconnected everything from my network and powered them back up one at a time after the initial setup on the router.  I just checked the tuner IP addresses in Channels DVR and it shows the following:

HDHR Prime:  192.168.0.51

HDHR Quatro:  192.168.0.17

HDHR5-4K:  192.168.0.10

HDHR Prime:  192.168.0.23

I'm guessing that Emby isn't tracking the changes in the IP addresses even though the web UI lists all for tuner devices.

[johnnorris 1]

Got it figured out.  I went into the web GUI and selected the Live TV option.  I deleted all four HDHR tuners listed for the devices and entered them back in with the current IP addresses.  I tuned to a local channel in Emby and it came in.  I then selected a FIOS channel and that also worked.  I had been assuming that the tuners were getting new IP addresses assigned whenever they were rebooted but it appears that they're being statically assigned and don't change.  The new router setup borked that so I had to re-establish the current IP addresses of the tuners in Emby. 

Thanks for the prompt responses.  When you asked about the IP address it triggered something so I went back into the web GUI and sure enough, the IP addresses listed didn't match what I was seeing for each of the HDHR tuner devices so it was a simple matter of updating the list with the new addresses.

[Luke 42080]

Thanks for following up.