Playback error “no compatible streams”

[SamES 1088]

Do you set the Shared Network path on folders in your library or do you leave it blank?

[SamES 1088]

Can you also try removing this limit for a test?

 

[SamES 1088]

Do you use a reverse proxy or just standard port forwarding?

Edited Monday at 11:17 AM by SamES

[brainfryd 11]

Like this, has been for years 

 

[brainfryd 11]

3 minutes ago, SamES said:

Can you also try removing this limit for a test?

 

2 minutes ago, SamES said:

Do you use a reverse proxy or just standard port forwarding?

 I never quite got my head around reverse proxy, kind of wanted to... So just port forwarding in router ...  

 

Can try removing the limit, may not get an answer until tomorrow

[SamES 1088]

Just now, brainfryd said:

Can try removing the limit, may not get an answer until tomorrow

Thanks

Is the client side running anything like PiHole, or anything else recently that might be blocking or affecting network traffic.  It's like the media requests/response from the TV is getting blocked

[brainfryd 11]

Also just to recap... The user can log into an LG TV or a Fire TV in the same house and have no issues with playback, so I don't think it's a user policy issue either, but happy to try it

[brainfryd 11]

3 minutes ago, SamES said:

Thanks

Is the client side running anything like PiHole, or anything else recently that might be blocking or affecting network traffic.  It's like the media requests/response from the TV is getting blocked

Nope... No additional services, just a basic router with no recent changes, same internet /wifi setup has been in place over 12 mths and as mentioned other devices in the house can connect to Emby with no issues 

 

Also just confirmed, removing the remote steaming settings on the server has not helped /changed anything 

[SamES 1088]

30 minutes ago, brainfryd said:

I looked at the playback attempts from earlier today and the file that the log is referring to IS a basic 1080p mkv with Ac-3, so it should just direct play... I've attached a screenshot for the media info from Emby. 

Correct, but I could see a bitrate limit of about 7mb/s on that playback attempt, so it would have still been trying to transcode.

Do you want to set me up with a remote account and access to a few of these files, then PM me the connection details?  It will be interesting to see if I can playback.  That might help us to know if it's on the server or client side.

[brainfryd 11]

14 minutes ago, SamES said:

Correct, but I could see a bitrate limit of about 7mb/s on that playback attempt, so it would have still been trying to transcode.

Do you want to set me up with a remote account and access to a few of these files, then PM me the connection details?  It will be interesting to see if I can playback.  That might help us to know if it's on the server or client side.

OK... can do, i'm assuming you have a Samsung TV then ... 
but can i also just mention that even music playback is failing ?

Will PM you details shortly

[SamES 1088]

Thanks.  Yes, music often depends on the transcoder.

I'll test this tomorrow.

[brainfryd 11]

So for anyone playing along at home ... After some testing by @SamES, he surmised it had to be a network issue. After some head scratching, router reboots, mesh router firmware updates etc... I noticed the router DNS was set to the ISP DNS, thinking it couldn't possibly be the cause of the playback issues, I tested manually changing the DNS on one of the TV's to 1.1.1.1 and boom .. we have playback. So after manually setting the DNS on the router, all the Samsung TV's now playback including via SSL connection again. I don't think it was blocking as such, but delaying the connection enough to cause issues with the client app on the Samsung TVs. Something must have changed at the ISP end as this used to work fine, but noticeably since manually setting the DNS, all the apps in the TV's seem noticeably snappier to load and play content.

Hope this helps someone else and thanks a heap to @SamES for all of his help and his suggestions.