Subtitle Encoding Issue After Emby Premiere Activation

[Andoo 3]

Emby Server version 4.9.3.0

Issue: Aafter adding Emby Premiere license, embedded subtitles with diacritics appear garbled on WebOS TV apps and Chrome web browser during Direct Play, no transcoding.

Details:

• Hardware acceleration disabled.
• Subtitle extraction on the fly disabled.
• Issue persists.

Emby support - please fix and provide the solution in your reply.

 

Quote

Please post details of your issue on the support forum at https://emby.media/community and we can help you there. 

 

Thanks,

The Emby Team

 

[Luke 42307]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Andoo 3]

I didn't want to publish my data, it seems like an absurd solution to me. I chose Jelyfin and I'm happy with it to this day. But thank you for trying to help and good luck to you.

[pwhodges 2039]

I'm not sure how asking you for information to help diagnose your problem is "absurd".

As for "your data" - if you download the server log through the Emby GUI, sensitive information is removed; but if you're still paranoid, logs can be sent directly to the developers rather than posted in the forum.

Paul

[Luke 42307]

@Andoothe issue is resolved on the server beta channel and will be in the upcoming 4.9.5 server release.

In case it helps in the future, Emby Server has a log anonymization feature to protect your data, and you can always send log files privately as well. Thanks.

[Andoo 3]

In my opinion, for users who pay for Emby Premiere every month, things should be simple.

When something breaks right after activating Premiere, they shouldn’t have to read a long guide on how to manually create logs, worry about whether those logs contain sensitive information, and then post them publicly on a forum.

It’s an app you install and run. It should be simple, fast, and user-friendly. There should be a single button inside the app to send a problem report directly and receive proper support.

Can you really not live without that forum?