Emby crashes out of Roku app constantly

[UCM_1 10]

At the next stable version release, I'll attempt to switch back to the stable branch and we'll see how it goes then.  However, while I certainly don't know the inner workings of Emby, it seems unlikely that that would be the issue (everything works properly, locally and remotely, on Android, ios, or over the web.  Only Roku has an issue when remote).

Yes, it happens with any user.

When you ask me to create one with a "simple home screen", I'm not 100% sure what you're asking.  Are you indicating that I should create one that does not have access to any library?  Or do you mean something else?

 

Another factoid -- the remote side of the attempted connections have not been the fastest.  Does Roku have a timeout that is more restrictive than Android/ios/etc?

[Luke 42580]

29 minutes ago, UCM_1 said:

At the next stable version release, I'll attempt to switch back to the stable branch and we'll see how it goes then.  However, while I certainly don't know the inner workings of Emby, it seems unlikely that that would be the issue (everything works properly, locally and remotely, on Android, ios, or over the web.  Only Roku has an issue when remote).

Yes, it happens with any user.

When you ask me to create one with a "simple home screen", I'm not 100% sure what you're asking.  Are you indicating that I should create one that does not have access to any library?  Or do you mean something else?

 

Another factoid -- the remote side of the attempted connections have not been the fastest.  Does Roku have a timeout that is more restrictive than Android/ios/etc?

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[ebr 16445]

5 hours ago, UCM_1 said:

When you ask me to create one with a "simple home screen", I'm not 100% sure what you're asking

I mean just a few items on the home screen.  I suspect you have either a lot of libraries or some complex new home screen sections defined and one of them may be timing out - but only remotely.

Can you create a new user and just have "My Media" on their home screen and see if it ever crashes?  Then, gradually build up other rows for that user until the problem occurs.

[UCM_1 10]

On 6/11/2026 at 2:56 PM, ebr said:

I mean just a few items on the home screen.  I suspect you have either a lot of libraries or some complex new home screen sections defined and one of them may be timing out - but only remotely.

Can you create a new user and just have "My Media" on their home screen and see if it ever crashes?  Then, gradually build up other rows for that user until the problem occurs.

Creating a user with access to only Playlist (no way to turn that one off?) does seem to allow it to work almost 100% of the time -- but even then it still fails on occasion.

There doesn't appear to be any single access that causes it to fail.  But it appears that the more added, the more likely it is to fail.

 

(I've mentioned this previously, but I do want to stress that everything works as intended via the browser, by the android emby app, and by the ios emby app.  It's only Roku that has an issue).

 

** I don't believe it's related to the issue above, but one thing I noticed is that the "Collections" item can not be removed from a user's menu.  It shows up no matter what -- with pictures of library items on the menu folder.  Going into the Collections library, if the user has no access to anything else, doesn't show anything, but it is still a bit of an issue -- not a big deal if an empty Collections library shows up in the menu, but the fact that it shows pictures of items in your library (that the user doesn't have access) is a problem.

[ebr 16445]

Thanks for the tests.  I believe some of the requests must be timing out and the app is not handling that well.