No compatible streams are currently available.

[SmithZoos 0]

Hi there,

My background is SageTV but I am moving to either Plex or Emby for my home media.

 

I installed Emby on Windows 11 and it all works great except for the occasional "No compatible streams are currently available"

error when trying to play a MP4 movie on the Emby server (or a Roku client tv) - same error both places on same movie.

 

Can someone please provide some breadcrumbs for me to follow to resolve this?

Thanks,

Regan

embyserver.txt

Edited December 28, 2025 by SmithZoos

[Abobader 3464]

Hello SmithZoos,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[SmithZoos 0]

I attached the server log file to my post.

[Luke 42077]

1 hour ago, SmithZoos said:

I attached the server log file to my post.

Hi, what example are we focusing on here? What time was it in the log file? Thanks !

[Happy2Play 9780]

Potential issue with file as ffprobe fails making it unplayable in Emby as it cannot get Media Info.

2025-12-27 19:50:37.336 Error App: Error in ffprobe
	*** Error Report ***
	Version: 4.9.1.90
	Command line: C:\Users\Regan\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.26200
	OS/Process: x64/x64
	Framework: .NET 8.0.21
	Runtime: C:/Users/Regan/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: C:\Users\Regan\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\Regan\AppData\Roaming\Emby-Server\system
	Emby.Server.MediaEncoding.Unified.Ffmpeg.FfRunException: Emby.Server.MediaEncoding.Unified.Ffmpeg.FfRunException: ffprobe failed - streams and format are both null: -i file:"M:\Movies\Land of Bad.mp4" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
ffprobe version 5.1-emby_2023_06_25_p4 Copyright (c) 2007-2022 the FFmpeg developers and softworkz for Emby LLC
	  built with gcc 12.2.0 (Rev10, Built by MSYS2 project)
	[mov,mp4,m4a,3gp,3g2,mj2 @ 0000025891fb5e40] moov atom not found
	file:M:\Movies\Land of Bad.mp4: Invalid data found when processing input
	
	
{
	
	}
	

	   at Emby.Server.MediaEncoding.Probing.MediaProbeManager.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Dictionary`2 requestHeaders, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Boolean hasMixedProtocols, CancellationToken cancellationToken)
	   at Emby.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](MetadataResult`1 metadataResult, MetadataRefreshOptions options, BaseItem[] collectionFolders, LibraryOptions libraryOptions, CancellationToken cancellationToken)
	   at Emby.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, MetadataResult`1 itemResult, String logName, MetadataRefreshOptions options, BaseItem[] collectionFolders, LibraryOptions libraryOptions, RefreshResult refreshResult, CancellationToken cancellationToken)
	Source: Emby.Server.MediaEncoding
	TargetSite: Void MoveNext()

19:50:37.423 M:\Movies\Land of Bad.mp4: Invalid data found when processing input

 

What does the client show in the Media info section for this content?

[SmithZoos 0]

Thanks Happy2Play, it turns out it's a bad file - deleted it.

[Luke 42077]

5 hours ago, SmithZoos said:

Thanks Happy2Play, it turns out it's a bad file - deleted it.

Has this resolved your issue?