Emby Server in Windows 10 Refuses to add one specific Show!

[leebo 12]

I hate to post yet another "Emby Server wont find... topic, but here we are.

Emby has been working as expected. However, yesterday I added a new TV show into the same folder as all my other shows (server folders/ TV Shows/TV Show name).

Usually, a new show gets scanned automatically and added to my Emby server TV Shows list. It generally takes only minutes. But this time, the show did not get added.

I have tried:

Restarting Emby server.

Restarting my computer.

Starting a manual scan of the TV Shows folder in Emby. as well as a Manual scan of all Emby folders.

I even added a new episode of a different show into that shows folder, and Emby scanned and detected it immediately!

I checked the user name's account settings and the Parental control is set to NC-17 (the show in question is a network show anyway).

embyserver.txt

[Lessaj 467]

What series did you add that isn't showing up? Is it this one?

Quote

System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path 'M:\ServerFolders\TV Series\Dexter- New Blood' is denied.

Also you should probably remove the port mapper plugin.

[leebo 12]

16 hours ago, Lessaj said:

What series did you add that isn't showing up? Is it this one?

Also you should probably remove the port mapper plugin.

Nope. That one plays fine.

I just did another test. I added another new show (that I don't even want), just to see if it would show up. It does not. This suggests the issue is not show specific.

I have no knowledge of what a "port mapper plugin" is. I never installed any plug ins afaik.

Edited December 23, 2025 by leebo

[Lessaj 467]

Okay can you provide the log from when you tried that new show? The port mapper plugin I think is installed by default to try to help with opening ports for remote access.

[leebo 12]

17 hours ago, Lessaj said:

Okay can you provide the log from when you tried that new show?

I don't know exactly how to do that. The show was added on the 18th, but the logs only seem to go back to 12-20.

Lots of "error portmapper" and "UPnP error" in that one. I doubt that helps, but I don't know what else I can add.

[Lessaj 467]

Just now, leebo said:

I don't know exactly how to do that. The show was added on the 18th, but the logs only seem to go back to 12-20.

Did you not do this test yesterday? You should have logs for this.

On 12/23/2025 at 3:21 PM, leebo said:

I just did another test. I added another new show (that I don't even want), just to see if it would show up. It does not. This suggests the issue is not show specific.

[leebo 12]

You are correct.

embyserver-63901943953.txt

[Lessaj 467]

It would be helpful to know what the show was that you added and at what time, but I see tons of Permission denied errors for episodes of a few shows, that's definitely something that you need to resolve.

Curb Your Enthusiasm
Getting On (US)
Haven
Legends (2014)
The Bridge (2011)
Dexter- New Blood

 

Edited December 24, 2025 by Lessaj

[leebo 12]

The test show was "Fallout".

Is there a FAQ or something that explains how to resolve those permissions? It's weird, since most of the shows you mentioned are all complete in my library. The ones that have missing episodes are because I never added them all.

[Lessaj 467]

I just realized this log was from the 21st not the 23rd, can you check again for a log that covers that period? Also the approximate time you tried to add it.

[leebo 12]

This is from within ten minutes of my attempt to add the show "Fallout". A search did not find that name in the file.

embyserver-63902090560.txt

[Lessaj 467]

Hm, seems like it was scanning, but these permission denied errors may be impacting it. It should say validating, and then completed, one library at a time, but I don't see that happening for the TV Series library, it stops once it hits that permission denied.

Quote

2025-12-23 07:35:36.057 Info App: ValidatePhysicalRoots start validating 5 Movies M:\ServerFolders\Movies
2025-12-23 07:35:39.874 Info App: ValidatePhysicalRoots completed validating 5 Movies M:\ServerFolders\Movies
2025-12-23 07:35:39.874 Info App: ValidatePhysicalRoots start validating 14167 Music M:\ServerFolders\Music
2025-12-23 07:35:40.380 Info App: ValidatePhysicalRoots completed validating 14167 Music M:\ServerFolders\Music
2025-12-23 07:35:40.380 Info App: ValidatePhysicalRoots start validating 3 TV Series M:\ServerFolders\TV Series

2025-12-23 07:35:40.511 Error App: Error in validateChildren for 3 M:\ServerFolders\TV Series
    System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path 'M:\ServerFolders\TV Series\Dexter- New Blood' is denied.
2025-12-23 07:35:40.511 Info App: ValidatePhysicalRoots start validating 19066 Video M:\Video
2025-12-23 07:35:40.620 Info App: ValidatePhysicalRoots completed validating 19066 Video M:\Video

As for the permissions, I don't really deal with it on Windows but you can compare between a folder that works and one that doesn't, and using the advanced options in the Security tab you can also see if the permissions are being properly inherited from the parent folder, or if the owner is incorrect. Lots of pages come up when searching regarding Windows folder/file permissions, it's hard to pick just one to look at but this may help.

https://kb.uwec.edu/articles/drives-establishing-windows-file-and-folder-level-permissions

[Luke 42077]

What is the path to the Fallout folder?

[leebo 12]

On 12/24/2025 at 10:14 PM, Luke said:

What is the path to the Fallout folder?

M:/Serverfolders > TV Series > Fallout > Season 2

[Luke 42077]

What kind of drive is your m drive?

[leebo 12]

1 hour ago, Luke said:

What kind of drive is your m drive?

So, I'm running a software called "Drivepool". I takes multiple drives and makes Windows see them as one RAID like drive. I've been using it for at least ten years.

If you're suspecting it, remember Emby is still finding episodes of already added shows. It's just NEW shows that are not being added.

[Luke 42077]

OK please temporarily enable debug logging in the server logs section, then repeat the problem and then please attach the debug log. Thanks.

[leebo 12]

On 12/26/2025 at 4:44 PM, Luke said:

OK please temporarily enable debug logging in the server logs section, then repeat the problem and then please attach the debug log. Thanks.

Do I need to delete the folder for the show and re-add it, or just run a scan?

I attached a debug log after just running a scan.

embyserver debug(1).txt

[Lessaj 467]

It's the same in this log, it tries to validate TV series, gets a permission died on Dexter New Blood and then starts to validate a different library. I'm not exactly sure that it should do that but please fix the permission issues.

[leebo 12]

20 hours ago, Lessaj said:

 but please fix the permission issues.

Here's a screenshot of the folder permissions. I don't see an issue here.

The Dexter folder did have a permission issue, but it's been fixed (just now), and the Plur1bus folder did not have that issue anyway.

Would uninstalling Emby and reinstalling potentially fix anything?

Edited December 30, 2025 by leebo

[Lessaj 467]

Please compare Dexter New Blood with another folder that worked previously, it's stopping on that folder.

[leebo 12]

25 minutes ago, Lessaj said:

Please compare Dexter New Blood with another folder that worked previously, it's stopping on that folder.

So after fixing the Dexter folder, I rescanned in Emby. It took a while, but the problem show got imported!!!

I had to manually add the Imdb number to get the metadata to show up though. And the test show I did last week (Fallout) is the same. the title shows up but without any metadata. Hopefully that will resolve on it's own.

Thanks for sticking with me.

[Lessaj 467]

That doesn't seem normal, but you could try unchecking and rechecking your metadata providers, that might resolve it.

[leebo 12]

That log file is huge. How did you find that particular issue? It would be great if I could find issues myself and not have to bother others.

[Lessaj 467]

Pretty much every error has a stack dump associated with it so I was mostly looking for the Error Report lines, just had to filter out the noise of the Port Mapper plugin. Being familiar with what is typically logged also helped me to know what to look for, I knew it would print out when it was validating each library - that's new in 4.9 I think, before there was just one line that said it was starting a scan