4K HDR 10 HEVC 视频播放问题

[SunriseOrient 0]

Hello, when I play 4K HDR 10 HEVC format videos on my Android TV, I encounter a black screen or severe stuttering, although the audio is normal. Other players like Jellyfin play the videos normally. Is there a solution to this problem?  

I was able to play 4K HDR 10 HEVC format videos normally when I used other media players (https://bmh.163.com/help/) to connect to the emby server, which means there should be no problem on the server side.

Environment Information:
Synology DS920+ DSM 7.2
EMBY SERVICE 4.9.1.90
EMBY tv 2.1.26g
Established with Emby Premiere

 

Edited December 6, 2025 by SunriseOrient

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[SunriseOrient 0]

13 hours ago, Luke said:

 

嗨，我们来看一个例子。请附上如何报告媒体播放问题中要求的详细信息。谢谢！

 

Hello, I have updated the log file. The anomaly occurred around 20:50 on December 9, 2025, using the account admin. The issue occurred while playing "唐朝诡事录 - S3, Ep15 - 白泽的踪迹," resulting in a black screen and stuttering.

 

Video resources magnet:?xt=urn:btih:0b931ec00f73198c840cfb6e9d4cc56b676edd35&dn=13-14

embyserver.txt embyserver-63900662400.txt embyserver-63900748800.txt embyserver-63900835200.txt embyserver-63900890674.txt ffmpeg-directstream-81e87765-dabf-4fc9-9ba1-a32277da6f92_1.txt ffmpeg-directstream-ee76d21d-68fb-47e7-b3aa-c19d63095474_1.txt ffmpeg-remux-9979bb92-b21b-4624-b02f-eb78372c3957_1.txt hardware_detection-63900890738.txt emby_android_1765285503777.txt

[SunriseOrient 0]

您好，当我在我的安卓电视上播放 4K HDR 10 HEVC 格式的视频时，我会遇到黑屏或严重卡顿，尽管音频是正常的。其他播放器如 Jellyfin 可以正常播放视频。这个问题有解决方案吗？

我使用其他媒体播放器（https://bmh.163.com/help/）连接到 Emby 服务器时，能够正常播放 4K HDR 10 HEVC 格式的视频，这意味着服务器方面应该没有问题。

环境信息：

群晖 DS920+ DSM 7.2
EMBY 服务 4.9.1.90
EMBY tv 2.1.26g

已拥有 Emby Premiere

异常发生在 2025 年 12 月 9 日 20:50 左右，使用的是 admin 账户。问题出现在播放" 唐朝诡事录 - S3, Ep15 - 白泽的踪迹 "时，导致出现黑屏和卡顿。

视频资源 magnet:?xt=urn:btih:0b931ec00f73198c840cfb6e9d4cc56b676edd35&dn=13-14

emby_android_1765285503777.txt hardware_detection-63900890738.txt ffmpeg-directstream-81e87765-dabf-4fc9-9ba1-a32277da6f92_1.txt ffmpeg-directstream-ee76d21d-68fb-47e7-b3aa-c19d63095474_1.txt ffmpeg-remux-9979bb92-b21b-4624-b02f-eb78372c3957_1.txt embyserver-63900890674.txt embyserver-63900748800.txt embyserver-63900835200.txt embyserver-63900662400.txt embyserver.txt

[ebr 16169]

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[SunriseOrient 0]

14 hours ago, ebr said:

嗨。你能尝试在相同设备的应用商店中搜索我们的标准安卓应用（在亚马逊上搜索"Emby"，在谷歌上搜索"Emby for Android"），看看结果如何吗？

谢谢。

 

我使用Emby for Android 3.5.17 问题依然存在，我收集了该应用的日志，发生时间是2025/12/14 13:33 ,用户名是admin

emby_android_1765690292874.txt emby_android_1765690447606.txt ffmpeg-transcode-0c1619cf-3b59-4c90-a7c8-b531569c5a81_1.txt ffmpeg-transcode-103bb076-bf0c-4c2c-9672-b3c7730b6f5c_1.txt ffmpeg-transcode-a2c1dca1-dd2f-4e05-a467-58274b65db6d_1.txt ffmpeg-transcode-f9a700d8-4dab-4e72-936a-5081681663d0_1.txt ffmpeg-transcode-f9ef02b0-b1a4-4bb2-b591-047485813909_1.txt embyserver.txt ffmpeg-directstream-719b19c3-e5ae-4300-b7e9-b9850b0832a4_1.txt

[Luke 42077]

Hi we are looking into this. Thanks.

[SunriseOrient 0]

Since most of my video collection is in 4K HDR 10 HEVC MP4 format, I have been forced to temporarily switch to other players for smooth playback. I will be pausing my use of Emby for now. If the official team releases any fixes or updates, please let me know—I would be very grateful. Thank you for your attention to this matter.

[SunriseOrient 0]

我在使用Emby for Android TV上播放某些视频时会出现严重的卡顿黑屏，之后尝试最新版本的TV客户端和标准安卓端都有这个问题，最后通过论坛内的其他用户评论得知需要降低TV版客户端版本，经过测试1.8.55是可以正常播放的，升级到2.0.09及后续版本问题就一直存在。服务器版本我使用的是最新版本，Emby Premiere也是有效的，播放时服务器显示的是“直接播放”并未提示转码，我可以确认电视的硬件可以播放该视频。视频地址：magnet:?xt=urn:btih:0b931ec00f73198c840cfb6e9d4cc56b676edd35&dn=13-14

具体的日志文件可以参考：

 

[Luke 42077]

Hi, we are looking into this. Thanks.

[Luke 42077]

I have merged your topics so that we can keep all relevant discussion together. Thank you.