Emby won't load (Forbidden error)

[Smeghain 14]

10 hours ago, FrostByte said:

Or just try the 'admin' account in Winscp instead of Smeghain

Smeghain is in the admin group and has a check mark I also tried to login as an admin in winscp too but neither have worked... I just looked and in the user group in the admin in DSM 

in permissions it doesnt have any listings for Emby i have access to other things like docker and so on but no entry for EmbyServer ? 

[FrostByte 5392]

The only permissions you should have to set are the ones for your shared folders using the system internal user 'emby'.  When you installed Emby server it would have set the needed permissions for its folders like in the picture below.

It sounds like the script just didn't run for some reason and you need to be su to modify that xml file.  The only other method I can think of would be to use command line tools like powershell, terminal, etc.  You could copy and then modify the file and save it to your Windows PC.  Then copy it back using command line.  You will need to do the 'sudo -i' command though to copy it back.

[Smeghain 14]

11 hours ago, FrostByte said:

Is Smeghain a member of the group 'administrators' in DSM?  Or, does it just have admin privileges? 

To check if it's a member.

• Control Panel
• User & Group
• Click Group tab
• Double click 'administrators'
• Click the 'Members' tab
• Smeghain should have a check in the box

 

 

12 minutes ago, FrostByte said:

The only permissions you should have to set are the ones for your shared folders using the system internal user 'emby'.  When you installed Emby server it would have set the needed permissions for its folders like in the picture below.

It sounds like the script just didn't run for some reason and you need to be su to modify that xml file.  The only other method I can think of would be to use command line tools like powershell, terminal, etc.  You could copy and then modify the file and save it to your Windows PC.  Then copy it back using command line.  You will need to do the 'sudo -i' command though to copy it back.

I actually manged to copy the file to the windows machine and modify it, its just getting it back on to the NAS in the emby server now is the issue... ill keep trying and let you know

thanks for the help

[FrostByte 5392]

Just to be sure, the following box is set to run the task as 'root'.  You log in as admin, but the script itself runs as root.

[Smeghain 14]

16 minutes ago, FrostByte said:

Just to be sure, the following box is set to run the task as 'root'.  You log in as admin, but the script itself runs as root.

OK i managed to copy across the system.xml file and had modified the enable remote access and i removed all references to the 192.168.0.* ip address and tried to run emby again, it just comes back in the web browser "Forbidden" 

 

Edited December 12, 2025 by Smeghain

[FrostByte 5392]

4 minutes ago, Smeghain said:

OK i managed to copy across the system.xml file and had modified the enable remote access and i removed all references to the 192.168.0.* ip address and tried to run emby again, it just comes back in the web browser "Forbidden" 

 

Can you show me a screenshot of the permissions on the file after you copied it back?  Like the one I posted above.

If all is fine with the new file then @Lukemay have to jump back in.

[Smeghain 14]

21 minutes ago, FrostByte said:

Can you show me a screenshot of the permissions on the file after you copied it back?  Like the one I posted above.

If all is fine with the new file then @Lukemay have to jump back in.

[Smeghain 14]

9 minutes ago, Smeghain said:

Some progress made, ive got back in this far but when i click on anything like movies, nothing is showing up in those ? do i need to remove the movies tv and so on and re add them ?

[FrostByte 5392]

Probably can just rescan your libraries

[Smeghain 14]

1 minute ago, FrostByte said:

Probably can just rescan your libraries

When i click on the 3 dots, i dont get any options to rescan or such like i normally would when i go in to the libaries in the add libraries theres nothing there, so might just need to readd them ?

[FrostByte 5392]

Try from Settings... Scheduled Tasks on the server

[Smeghain 14]

Just now, FrostByte said:

Try from Settings... Scheduled Tasks on the server

I tried to add the libaries back in but i get this error now 

[FrostByte 5392]

Maybe check your system internal user 'emby' has access to the shared folders you're using

[FrostByte 5392]

[Smeghain 14]

11 minutes ago, FrostByte said:

Looks like emby has permission to read/write, so not sure why i cant add folders to the libaries

[Smeghain 14]

20 minutes ago, Smeghain said:

Looks like emby has permission to read/write, so not sure why i cant add folders to the libaries although im not sure what that would do to help the permissions issue ?

I saw a reply in a thread about re-adding libary and they suggested removing libary.db file to fix the problem ?

Edited December 12, 2025 by Smeghain

[FrostByte 5392]

9 minutes ago, Smeghain said:

I saw a reply in a thread about re-adding libary and they suggested removing libary.db file to fix the problem ?

If it's still not working sure

library.db is in the following

/volume1/@appdata/EmbyServer/data

You will probably need to shutdown Emby and ssh into your NAS as su again to delete that file

[Smeghain 14]

3 minutes ago, FrostByte said:

If it's still not working sure

library.db is in the following

/volume1/@appdata/EmbyServer/data

You will probably need to shutdown Emby and ssh into your NAS as su again to delete that file

Yeah im going to make a copy of it first just in case, then ill shutdown emby server and delete it once im sure its backed up, shot in the dark here at this stage 

[Smeghain 14]

3 minutes ago, Smeghain said:

Yeah im going to make a copy of it first just in case, then ill shutdown emby server and delete it once im sure its backed up, shot in the dark here at this stage 

Ok looks like it worked as far as letting me add the movie folder, its scanning it now.....hopefully this works 

[Smeghain 14]

@FrostByte

@Luke

Added in the libaries and its scanning, will take a very long time as theres a lot of content, i`ll get back to you lads when it completes

Big thanks to you both for the help and tollerating all the questions/posts 

[Smeghain 14]

Just a heads up for anyone following this. I had to readd and rescan all the media folders and i then had to create a new user for the media

to show up on the home screen (for some reason it wouldnt let me do that on the original user) but everythings back up, now the joyus task 

of going through all the metadata and making sure its correct for each movie/tv show etc.....see you lads in a few months.....

Once again thanks to @FrostByteand @jake and anyone else I missed who contributed to helping me sort this out

[Smeghain 14]

Ok so the server is back up but the original problem i had with it not connecting to anything outside of the web browser and tv app remains.

Ive tried using the IP address to manually add the server, no luck, it sees the server but tells me that "unable to reach "server" we're unable

to connect to the selected server right now please ensure its running (it is) and try again....any ideas anyone ?

[Neminem 1518]

Are server and clients on the same vlan?

[Smeghain 14]

2 minutes ago, Neminem said:

Are server and clients on the same vlan?

same LAN/WiFi yes...but they dont even connect when using mobile data. Only devices it will connect to is the samsung tv and the computer through a web browser everything else 

just refuses to connect

[Neminem 1518]

Are the Samsun and pc connected via cable?

And the rest via wifi?