Trailers not working on Samsung TV anymore

[Robnaeyaert 17]

Server v 4.9.1.90

Trailers not working anymore on my Samsung TV but they do work fine on my IOS devices. 
 

On my Samsung TV I just get a black screen briefly then it returns to the movie title. 
 

I’ve seen this reported as an issue so I’d appreciate some guidance to get trailers working again please. 
 

Thanks. Rob. 

[FrostByte 5392]

3 minutes ago, Robnaeyaert said:

Server v 4.9.1.90

Trailers not working anymore on my Samsung TV but they do work fine on my IOS devices. 
 

On my Samsung TV I just get a black screen briefly then it returns to the movie title. 
 

I’ve seen this reported as an issue so I’d appreciate some guidance to get trailers working again please. 
 

Thanks. Rob. 

What version of the app are you using?

[Robnaeyaert 17]

10 hours ago, FrostByte said:

What version of the app are you using?

I'm using whatever the latest version of the Samsung Store has to offer....not 100% as I'm not around my TV right now but it used to work fine, now it doesnt.

[Luke 42077]

17 minutes ago, Robnaeyaert said:

I'm using whatever the latest version of the Samsung Store has to offer....not 100% as I'm not around my TV right now but it used to work fine, now it doesnt.

 

[Robnaeyaert 17]

4 minutes ago, Luke said:

 

Thanks @Lukefor chiming in....so I clicked on that thread - is there a solution please or are you simply saying it's a known issue with no fix?

 

[Luke 42077]

9 minutes ago, Robnaeyaert said:

Thanks @Lukefor chiming in....so I clicked on that thread - is there a solution please or are you simply saying it's a known issue with no fix?

 

Did you read the last few responses?

[Robnaeyaert 17]

14 minutes ago, Robnaeyaert said:

Thanks @Lukefor chiming in....so I clicked on that thread - is there a solution please or are you simply saying it's a known issue with no fix?

 

@Lukeso my understanding is 2.2.7 Samsung App version will fix this issue but it's not ready yet on the store so we have to sideload it?  Do I have that correct please?

Thank you

[Luke 42077]

Right, either that or just wait for the app to be updated.

[Robnaeyaert 17]

thanks for confirming @Luke- it's a feature I use a lot so thanks for the help

[Bob1969 6]

i know the usb is a pain but i can confirm the usb latest version has fixed the trailer problem, i did this today.