Added new video card, certain videos won't play "No compatible streams available"

[pr0nstache 3]

Added a dedicated GPU to the server, intel arc a310.  I have not disabled the igpu on the amd5600g.  Emby seems to have identified and chose the a310 just fine in advanced transcode settings.  I have installed the complete intel driver packages afaik.

Certain videos won't play in web browser on LAN, neither direct play or transcode, but play fine on nvidia shield tv pro.

For the transcode I attempted to play a video with the rate set at 720p/1mbps.

I turned on debugging in logs and attempted a direct play and got these 4 logs made.

embyserver.txt ffmpeg-transcode-7c7f730d-a78b-47a8-9d62-8f5352d9e4cf_1.txt ffmpeg-transcode-36783592-7a85-43f6-a7d8-408d0b7ed91e_1.txt ffmpeg-remux-dfaa5e03-3139-41da-a3a2-bc6d96c71aba_1.txt

[Neminem 1518]

Try rescanning your library.

The file has 39 streams but Emby only knows about 7 streams

12:26:10.233   Stream #0:7(eng): Subtitle: subrip
12:26:10.233     Metadata:
12:26:10.233       title           : Notes About Nothing
12:26:10.233       BPS             : 76
12:26:10.233       NUMBER_OF_FRAMES: 231
12:26:10.233       NUMBER_OF_BYTES : 12454
12:26:10.233       DURATION        : 00:21:41.696000000
12:26:10.233 Stream map '0:8' matches no streams.

Edited November 15, 2025 by Neminem
correction

[pr0nstache 3]

Thank you for the suggestion, I am still experiencing the same error after re-scanning the library: Plays fine on Nvidia Shield on TV, "No compatible streams available" on web browser.  Here are the debug logs after scanning and trying a playback in the web browser.

ffmpeg-transcode-b935ba4d-11c2-431f-b704-4022f1efe21b_1.txt embyserver(1).txt ffmpeg-remux-bcad052f-f37a-4537-98b4-468c7752d52f_1.txt ffmpeg-transcode-9f440358-4aa8-4962-8d02-dae60c162600_1.txt

[Neminem 1518]

Is it only this file / series?

It still looks like there is something wrong with Emby interpretation of the file.

I would try remuxing it or replacing it, with another source.

[pr0nstache 3]

Thanks, other videos play, I'll try remuxing and see what I get.

[Neminem 1518]

Or try with chrome it might be something with firefox.

[pr0nstache 3]

Thank you, the remux worked and now it plays fine in the web browser (still firefox).  I did a custom remux with original audio/video options, hevc,h264 and aac,mp3,ac3 and original quality.  Cheers.

[Neminem 1518]

Happy to help