Cannot Connect emby Client Apps to the emby Server

[Pomah 2]

Hello,

I am having difficulty connecting emby client apps to my emby server.  I have tried the Apple TV+ app, the Roku app, Android app and my Bell Fibe TV app (Android).  I keep getting a "Unable to reach/connect to server".

I am using a desktop computer running Widows 11.  I have successfully installed the emby server on the desktop and it successfully accessed the media drive/folders.  I have reviewed the emby documentation on Connecting from Client Apps and followed the instructions: double checked the IP address and port and ensured the appropriate ports were opened in my firewall (this was correctly done by emby).  I am not using a VPN on my desktop computer.  I am not using the web app at app.emby.media.  I am trying to connect to the server on my internal network, not remotely.

Please note, I recently switched from Plex to emby.  I did not have any of these connectivity issues with Plex (ie: I did not make any network changes from the Plex settings).

Your assistance would be greatly appreciated.  Let me know if you need more information.

Thanks,

Pomah L.

[Abobader 3464]

Hello Pomah,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Pomah 2]

Sorry, one more piece of information: I am NOT trying to connect using Emby Connect.

Thanks,

Pomah L.

[howllor 26]

Are you able to access it through a web browser with the ip address and port?

[Pomah 2]

I did try that (on my iPad and Android phone), but it did not connect.

Pomah L.

[pwhodges 2012]

Is the network interface on your Windows machine set to Public (wrong) or Private (correct)?

Paul

[Pomah 2]

I had checked these settings earlier and I have re-checked.  Network discovery and file/printer sharing is activated for Private Networks, but de-activated for Public Networks.

Is there another place I need to check?

Pomah L.

[pwhodges 2012]

But which network type is it set to?

Paul

[Pomah 2]

When I go to "Network & internet > Ethernet" screen, it states I am not connected.  I also do not see how to "connect" it.  I am attaching a sceenshot of that screen to show you.

I am not super tech-savvy, so I may have missed obvious things.

I do really appreciate the help you are providing!

Pomah L.

Ethernet Screen.pdf

[Lessaj 467]

You mentioned it's a desktop but you're not using ethernet? Are you using wifi instead? While not ideal since ethernet is best for a server it will still work, and it has a similar network type setting.

Edited November 9, 2025 by Lessaj

[Pomah 2]

Sorry, I didn't mention that I was connecting via Wi-Fi.  I didn't think it was important (now I know).

When I went to the "Network & internet > Wi-Fi" screen and checked the network type, it was set to Public.  I changed it to Private, my client app instantly connected!

Thanks pwhodges and Lessaj for your assistance.  It is much appreciated!

Pomah L.