How to fix wrong Poster image for a movie ?

[vincen 71]

Hi

It's a problem I have already encountered few times. I add a new movie in Emby properly named (movie name (yearofrelease) [tmdbid=xxx]). Emby recognises it properly excepted that for the poster image it's going to take the one of an other movie that has a vague ressemblance of name

Here is an exemple of a french movie named Rebelles (file named: Rebelles (2019).FR.1080p.x264.DTS [tmdbid=569814].mkv), the description and actors are correct but the poster image is completely wrong !

 

I have tried to unrecognise the media, restart emby and then reassociate but not better  what is the cause of that problem ? So far the only thing working is to move away during 2/3 days the media and then putting it back but it's quite annoying !

Thanks

Vincèn

[GrimReaper 4739]

What is the order of your library image fetchers? 

[vincen 71]

1 minute ago, GrimReaper said:

What is the order of your library image fetchers? 

For metadata: The MovieDb, The Open Movie Database, TheTVDB and for images TheMovieDb, TheTVDB, FanArt, The Open Movie Database, Image Capture.

[GrimReaper 4739]

That's odd. Could you Refresh Metadata with Replace images toggled on and post server log? 

[GrimReaper 4739]

What is your preferred artwork download language set for? As someone added no-language Star Wars Rebels poster under that Rebelles (2019) movie; if you have blank/none, that's the one you'd get; if you have English, query is likely falling back to null as no English poster available. 

Edited November 3, 2025 by GrimReaper

[Neminem 1518]

Hmm thinking out loud here.

Can you try renaming the movie and folder.

folder : Rebelles (2019) [tmdbid=569814].mkv

Movie file : Rebelles (2019) [tmdbid=569814] FR.1080p.x264.DTS.mkv

[vincen 71]

26 minutes ago, GrimReaper said:

That's odd. Could you Refresh Metadata with Replace images toggled on and post server log? 

Done, I have sent you logs by dm

 

21 minutes ago, GrimReaper said:

What is your preferred artwork download language set for? As someone added no-language Star Wars Rebels poster under that Rebelles (2019) movie; if you have blank/none, that's the one you'd get; if you have English, query is likely falling back to null as no English poster available. 

 

I'm setup to french for artwork download but I'm going to check with tmdb to get that wrong picture removed  Sorry I didn't think to check on tmdb is everything was ok

 

21 minutes ago, Neminem said:

Hmm thinking out loud here.

Can you try renaming the movie and folder.

folder : Rebelles (2019) [tmdbid=569814].mkv

Movie file : Rebelles (2019) [tmdbid=569814] FR.1080p.x264.DTS.mkv

there is no folder but sure I can reverse the tmdbid tag and the characteristics but so far it was working all good that way

[GrimReaper 4739]

43 minutes ago, vincen said:

I'm setup to french for artwork download

It doesn't appear so, as English was queried:

Quote

2025-11-03 08:44:00.476 Info HttpClient: GET https://api.themoviedb.org/3/movie/569814?api_key=x_secret3_x&append_to_response=alternative_titles,reviews,casts,releases,images,keywords,trailers&language=en-AG&include_image_language=en-AG,null
2025-11-03 08:44:00.715 Info HttpClient: Http response 200 from https://api.themoviedb.org/3/movie/569814?api_key=x_secret3_x&append_to_response=alternative_titles,reviews,casts,releases,images,keywords,trailers&language=en-AG&include_image_language=en-AG,null after 239ms

As said:

1 hour ago, GrimReaper said:

if you have English, query is likely falling back to null as no English poster available. 

You should check your library settings. 

Edit: @Luke, how it was even possible for "en-AG" to be queried - needed a help from Ai to even figure out which locale is AG - it appears Antigua and Barbuda? There's nothing even remotely similar in library settings metadata or image download language dropdown. 

 

Edited November 3, 2025 by GrimReaper
Append

[vincen 71]

43 minutes ago, GrimReaper said:

t doesn't appear so, as English was queried:

After double check you are right and Emby did it right ! My fault: I'm setup for french for subtitles but english for metadata and images so your explanations are all good  I'll follow-up with tmdb to get the medias corrected for that movie

Thanks for your very quick help

[Luke 42077]

Thanks for following up !