Trailers Won't Play

[AndreiP 33]

Hi all, 

I have the same issue on my Samsung TV and even my Android tablet. It's very strange, it worked before. I've reinstalled the Emby, but the issue is still here. The trailers are present in Google browser only.  
Thank you for fix it. 

[AndreiP 33]

Could it be the same thing? 

https://emby.media/community/index.php?/topic/142690-trailers-dont-play-any-more/#comment-1482620

Edited November 2, 2025 by AndreiP

[AndreiP 33]

Same code and error here on an Android TV device. Thank you for check it. 

[Luke 42077]

@AndreiP

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[AndreiP 33]

5 hours ago, Luke said:

@AndreiP

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Hi, Luke. 

I have exactlly the same message on my screen like in this post (check the photo of Teddy): 

https://emby.media/community/index.php?/topic/143897-trailers-wont-play/
I will post my logs a little bit later if you need it. 

Edited November 3, 2025 by AndreiP

[AndreiP 33]

Hi, Luke. 

Please chek my logs. I just tried to play trailers from an Android box (Formuler Z11 Pro max) and from a cellphone (Pixel). For the Android device I have 15 error code and Pixel just don't play it. The same thing arrive for my Samsung TV and the Sony tv show me the same 15 error message. 

embyserver.txt

Edited November 4, 2025 by AndreiP

[Luke 42077]

Please try updating to Emby for Android 3.5.15. Thanks.

[AndreiP 33]

6 minutes ago, Luke said:

Please try updating to Emby for Android 3.5.15. Thanks.

Thank you!
I just did it on my cell and the trailers works! What should I do for my Samsung, Sony (Android tv) and Android device (Formuler)? 

Edited November 4, 2025 by AndreiP

[Luke 42077]

I would update all android devices to Emby for Android 3.5.15.

[AndreiP 33]

42 minutes ago, Luke said:

I would update all android devices to Emby for Android 3.5.15.

Thank you again!

I just delet the Emby for Android TV and install Emby for Android (without "TV") app: the trailers are working on my Formuler! I will check for the Sony TV, but I suppose the solution should be the same. 
So, I should find a way to do for the Samsung TV. Thank you if someone have any idea. 

Edited November 4, 2025 by AndreiP

[Luke 42077]

Please try Emby for Samsung 2.2.7:

 

[AndreiP 33]

I should check the version in Samsung Tv apps. store. 

Edited November 4, 2025 by AndreiP

[AndreiP 33]

17 hours ago, Luke said:

Please try Emby for Samsung 2.2.7:

 

Hi Luke, 

The curent version that is available on Samsung app store for my TV is 2.1.0. I delete and reinstall the Emby, but it's the same version that is available. I understand that I can try to install the last version using a USB, however I prefer to use alwys the recomended apps.
So, if I understand right, Samsung does not update anymore Emby for my TV? 

[Luke 42077]

OK you'll have to wait for an update to come through the Samsung store then.

[Barbablanca 7]

I have the same problem. Trailers play fine on my phone (Android device) and web browser, but won't play on Firestick. Which version of Emby do I download from Google Play store, just plain Emby?

[AndreiP 33]

1 hour ago, Barbablanca said:

I have the same problem. Trailers play fine on my phone (Android device) and web browser, but won't play on Firestick. Which version of Emby do I download from Google Play store, just plain Emby?

Try Emby for Android. Not Emby for Android Firestick... 

 

 

 

[Barbablanca 7]

Did that. Emby NOT Emby for Fire TV. You'd wonder what the difference is considering they're  both Android devices 

[AndreiP 33]

The trailers are back? 

[ebr 16169]

41 minutes ago, Barbablanca said:

Did that. Emby NOT Emby for Fire TV.

What version of the app?

[Barbablanca 7]

57 minutes ago, ebr said:

What version of the app?

3.5.16 (Google Play doesn't give that information. You only know once you've downloaded the app

[GrimReaper 4739]

4 hours ago, Barbablanca said:

3.5.16 (Google Play doesn't give that information.

Sure it does. Go to "About this app" on Play Store app page. 

 

[Luke 42077]

@Barbablancawere you able to get it installed?

[Barbablanca 7]

YES! Reinstalled using Emby for ANDROID (NOT Fire TV) What I find odd is that although both apps are coded for Android devices, the one MEANT for use in the Firestick is the one that was giving me grief .

[AndreiP 33]

On 11/4/2025 at 6:27 PM, Luke said:

OK you'll have to wait for an update to come through the Samsung store then.

I installed the last availabale version of Emby for Samsung TV like it says here: 

https://emby.media/community/index.php?/topic/31461-emby-for-samsung-smarttv-release-notes-tizen-orsay/

The trailers are back!