Emby has stopped getting metadata from tvdb. Movies are working, however new tv episodes are not updating.

[Zedderftw 1]

When I try to manually identify I get "No items matching your search criteria were found."

The app doesn't seem to be connected to tvdb at all. I can connect to thetvdb.com in my browser, and have tried turning off my firewall.

I have tried uninstalling and reinstalling the plugin, have restarted the server. 

embyserver.txt

[Abobader 3464]

Hello Zedderftw,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4739]

34 minutes ago, Zedderftw said:

When I try to manually identify I get "No items matching your search criteria were found."

The app doesn't seem to be connected to tvdb at all. I can connect to thetvdb.com in my browser, and have tried turning off my firewall.

I have tried uninstalling and reinstalling the plugin, have restarted the server. 

Which example should we be focusing on? 

Only instance where TVDB was called was for movie

Quote

Tim Travers and the Time Travelers Paradox

and query was successful for both TMDB

Quote

2025-10-20 17:10:57.537 Info TheMovieDb: MovieDbProvider: Finding id for item: Tim.Travers.and.the.Time.Travelers.Paradox
2025-10-20 17:10:57.538 Info HttpClient: GET https://api.themoviedb.org/3/search/movie?api_key=x_secret3_x&query=Tim.Travers.and.the.Time.Travelers.Paradox&language=en-AU&year=2025
2025-10-20 17:10:57.823 Info HttpClient: Http response 200 from https://api.themoviedb.org/3/search/movie?api_key=x_secret3_x&query=Tim.Travers.and.the.Time.Travelers.Paradox&language=en-AU&year=2025 after 285ms
2025-10-20 17:10:57.826 Info HttpClient: GET https://api.themoviedb.org/3/search/movie?api_key=x_secret3_x&query=Tim Travers and the Time Travelers Paradox&language=en-AU&year=2025
2025-10-20 17:10:58.116 Info HttpClient: Http response 200 from https://api.themoviedb.org/3/search/movie?api_key=x_secret3_x&query=Tim Travers and the Time Travelers Paradox&language=en-AU&year=2025 after 290ms
2025-10-20 17:10:58.120 Info HttpClient: GET https://api.themoviedb.org/3/movie/1290595?api_key=x_secret3_x&append_to_response=alternative_titles,reviews,casts,releases,images,keywords,trailers&language=en-AU&include_image_language=en-AU,null

https://www.themoviedb.org/movie/1290595-tim-travers-and-the-time-traveler-s-paradox

and TVDB

Quote

2025-10-20 17:10:58.463 Info HttpClient: POST https://api4.thetvdb.com/v4/login
2025-10-20 17:10:58.703 Info HttpClient: Http response 200 from https://api4.thetvdb.com/v4/login after 240ms
2025-10-20 17:10:58.704 Info HttpClient: GET https://api4.thetvdb.com/v4/search?type=movie&q=tt22884216&remote_id=tt22884216
2025-10-20 17:10:58.889 Info HttpClient: Http response 200 from https://api4.thetvdb.com/v4/search?type=movie&q=tt22884216&remote_id=tt22884216 after 184ms
2025-10-20 17:10:58.895 Info HttpClient: GET https://api4.thetvdb.com/v4/movies/367375/extended?meta=translations
2025-10-20 17:10:59.301 Info HttpClient: Http response 200 from https://api4.thetvdb.com/v4/movies/367375/extended?meta=translations after 406ms

https://thetvdb.com/movies/tim-travers-and-the-time-travelers-paradox

 

Edit: I can see your episodes updates further down and no calls being made to any provider, check that your TV Shows library meta-downloaders are still enabled (in case they got disabled upon server update); if they are, try unticking/ticking them back again and try to refresh an item afterwards, see how does that compare 

Edited October 20, 2025 by GrimReaper
Append

[Zedderftw 1]

2 hours ago, GrimReaper said:

Edit: I can see your episodes updates further down and no calls being made to any provider, check that your TV Shows library meta-downloaders are still enabled (in case they got disabled upon server update); if they are, try unticking/ticking them back again and try to refresh an item afterwards, see how does that compare

This is the issue. The TV meta is not working at all. I have uninstalled and reinstalled and enabled afaik. 

I'm unable to even manually identify tv shows (but movies still work as they should)

[GrimReaper 4739]

10 minutes ago, Zedderftw said:

I have uninstalled and reinstalled and enabled afaik. 

Have you tried doing this? 

2 hours ago, GrimReaper said:

try unticking/ticking them back again and try to refresh an item afterwards

 

[Zedderftw 1]

Do you mean here?

 

[GrimReaper 4739]

3 minutes ago, Zedderftw said:

Do you mean here?

 

No. 

4 hours ago, GrimReaper said:

check that your TV Shows library meta-downloaders are still enabled (in case they got disabled upon server update); if they are, try unticking/ticking them back again

Settings>Library tab in the sidebar>Edit (or left-click library thumb) your TV Shows library>untick and tick again TVDB, TMDB, OMDB (whatever meta-downloaders you have enabled). 

[Zedderftw 1]

Thanks - that fixed the issue.

 

[Gaz7126 0]

FYI.   I noticed a similar problem yesterday evening.  TV metadata was working fine but in my case Movies was not.   Having read the above the same fix applies to the movies library metadata downloader settings.   They'd all got reset so needed to be re-enabled.  Will have to remember this if S/W upgrades can cause it - particularly if set to auto.

[douglashughey 2]

On 10/20/2025 at 9:26 AM, GrimReaper said:

No. 

Settings>Library tab in the sidebar>Edit (or left-click library thumb) your TV Shows library>untick and tick again TVDB, TMDB, OMDB (whatever meta-downloaders you have enabled). 

Thank you!  This was driving me nuts while trying to get metadata for Doctor Who (2005)!  Turns out, a recent Emby update disabled all the metadata fetchers.  

[yogi667 2]

I have the same problem. Tried the suggested re-enabling process but still facing the same problem. Its quite annoying. The automatic identification stopped working for a few months now, I have been identifying the media manually for a while and now this problem has stopped me from identifying it manually as well.

Any search I do on movies or TV Shows returns "No items matching your search criteria were found." even if I search with IMDB ID.

Any help would be much appreciated.

PS: I am on Emby Version 4.9.1.90

Edited December 31, 2025 by yogi667

[emby-newb 2]

Same here.

[GrimReaper 4739]

20 minutes ago, yogi667 said:

I have the same problem. Tried the suggested re-enabling process but still facing the same problem. Its quite annoying. The automatic identification stopped working for a few months now, I have been identifying the media manually for a while and now this problem has stopped me from identifying it manually as well.

Any search I do on movies or TV Shows returns "No items matching your search criteria were found." even if I search with IMDB ID.

Any help would be much appreciated.

PS: I am on Emby Version 4.9.1.90

Try searching for an item and post server log afterwards. 

How to Report a Problem

[yogi667 2]

10 minutes ago, GrimReaper said:

Try searching for an item and post server log afterwards. 

How to Report a Problem

Thanks for getting back. Please see log file attached.

embyserver.txt

[Lessaj 467]

Looks like a DNS issue

	InnerException: System.Net.Http.HttpRequestException: No such host is known. (api4.thetvdb.com:443)
	InnerException: System.Net.Http.HttpRequestException: No such host is known. (api.github.com:443)
	InnerException: System.Net.Http.HttpRequestException: No such host is known. (api.opensubtitles.com:443)
	InnerException: System.Net.Http.HttpRequestException: No such host is known. (api.themoviedb.org:443)
	InnerException: System.Net.Http.HttpRequestException: No such host is known. (artworks.thetvdb.com:443)
	InnerException: System.Net.Http.HttpRequestException: No such host is known. (assets.fanart.tv:443)
	InnerException: System.Net.Http.HttpRequestException: No such host is known. (image.tmdb.org:443)
	InnerException: System.Net.Http.HttpRequestException: No such host is known. (mb3admin.com:443)
	InnerException: System.Net.Http.HttpRequestException: No such host is known. (private.omdbapi.com:443)
	InnerException: System.Net.Http.HttpRequestException: No such host is known. (www.mb3admin.com:443)

 

[Luke 42077]

@yogi667typical causes of this are firewall, security software or VPN. Can you look into those and let us know what you find? Thanks !

[yogi667 2]

Thanks Lessaj. Everything was working fine in the Emby Server device itself but just the DNS wasnt working as you mentioned for unknown reason. I restarted the device and it started working now.

Thanks again

Edited January 4 by yogi667