Subtitle Plugin Issue

[Drgnscl 0]

Hello, if this is in the wrong place, please let me know. 

I have an issue with subtitle loading when i search (constantly get No results found). I have several subtitle plugins installed, including Open Subtitles, Addis7ed. I have accounts with both and can log into the subtitle webpage.

Open Subtitles quite working several weeks ago, it appears this is due to their beta site. As my account stopped working but once i changes the password i could get in and the subtitle plug in in Emby worked again...for 1 day. Now it is back to no subtitles found. I can still get into the other subtitle websites. 

I have tried uninstalling Open Subtitles...restart the server...reinstall the plug in...restart the server.

I am at my wits end trying to figure this out and get fixed any help please.

embyserver.txt

Edited October 19, 2025 by Drgnscl
added steps taken and logs

[Abobader 3464]

Hello Drgnscl,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4739]

44 minutes ago, Drgnscl said:

I am at my wits end trying to figure this out and get fixed any help please.

Make sure you're using your username and not email address (and correct password) in OpenSubtitles plugin config. 

Quote

MediaBrowser.Model.Net.HttpException: {"message":"Error, invalid username/password   - remember to use your username and not your email to authenticate","status":400}

 

[Luke 42077]

@Drgnsclhas this helped?