markie 2 Posted October 17, 2025 Posted October 17, 2025 **Quick synopsis ** emby died today. first couldn't find my log files (found log files: error was missing file: \dashboard-ui\index.html' could not be found. found it, and copied from another drive dated 09-30-24-t1710pm (index.html) from a different drive before I installed /upgraded the hardware Now I hang at the URL: http://localhost:8096/web/index.html?start=wizard#!/wizard/wizardstart.html And I am at least hanging at the EMBY login screen NEXT I found an old copy of the wizardstart.html file and got slightly further but it also hung after I selected english One problem I have is i don't see any logs from before today when I was having problems. can someone give me another nudge in the right direction to help troubleshoot this? Thanks again in advance. I've attached a log file from 5:30 and a hw file (same time) to this message TYVM --------------- embyserver-63896232806.txt hardware_detection-63896232783.txt
Solution Luke 42077 Posted October 17, 2025 Solution Posted October 17, 2025 HI, I would try shutting down emby server. Then install the server again from our website on top of your existing version. https://emby.media/download.html Please see if that helps. Thanks.
markie 2 Posted October 17, 2025 Author Posted October 17, 2025 Will try a full reinstall now Yes, before trying the stuff above, I did the following: logged off windows restarted windows same error message on server tried a restore point from previous day (auto-updates) same errors, found logs, went thru steps above if not, will the install log from a few years ago be helpful?
markie 2 Posted October 17, 2025 Author Posted October 17, 2025 Worked fine, but.. libraries restored fine, but I am not getting all of the images I previously had but (what option do I need to use to re-scan all of the images?) (emby works, and updates so well, I dont go into control panel very often!)
Luke 42077 Posted October 22, 2025 Posted October 22, 2025 @markie Quote libraries restored fine, but I am not getting all of the images I previously had HI there, can you please provide a specific example? How to Report a Problem Thanks !
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