Some files suddenly not playing in EDGE

[rcsnoopdog 11]

I have never had problems with edge before & emby , but a file I was playing yesterday will not play today - I just get the circle moving round . I have windows 10 installled , the file is 480p H264
English AC3 stereo (Default) - It plays okay on app on Samsung tv , I have all extensions switched off , this pc hosts the server with the files on external hdds 

I have noticed the files that are playing are hevc and the ones that have not played are h264 , but only a small selection I have tried 

480p H264

English AC3 stereo (Default)

embyserver (1).txt ffmpeg-transcode-5199ced7-5ee3-491d-a41f-a0b93eb206cf_1.txt ffmpeg-transcode-f1120072-b2eb-4ba6-aaee-ec8552b19f43_1.txt ffmpeg-transcode-5f56c5ce-a61c-4686-b392-40510ab1a47c_1.txt ffmpeg-transcode-b5ba74df-ba9a-44d7-960b-064597970f06_1.txt hardware_detection-63895307210.txt embyserver-63895307191.txt hardware_detection-63895306680.txt

Edited October 5, 2025 by rcsnoopdog

[seanbuff 1315]

Please attach the information requested in how to report a media playback issue. Thanks!

 

[rcsnoopdog 11]

7 minutes ago, seanbuff said:

Please attach the information requested in how to report a media playback issue. Thanks!

 

 

embyserver (1).txt ffmpeg-transcode-5199ced7-5ee3-491d-a41f-a0b93eb206cf_1.txt ffmpeg-transcode-f1120072-b2eb-4ba6-aaee-ec8552b19f43_1.txt ffmpeg-transcode-5f56c5ce-a61c-4686-b392-40510ab1a47c_1.txt ffmpeg-transcode-b5ba74df-ba9a-44d7-960b-064597970f06_1.txt hardware_detection-63895307210.txt embyserver-63895307191.txt hardware_detection-63895306680.txt

[Luke 42077]

Hi, are you able to try Chrome to see how that compares?

[rcsnoopdog 11]

17 minutes ago, Luke said:

Hi, are you able to try Chrome to see how that compares?

it works in chrome

[Luke 42077]

OK we'll take a look at it. Thanks.

[rcsnoopdog 11]

On 06/10/2025 at 04:54, Luke said:

OK we'll take a look at it. Thanks.

I have not came back to this as I had to upgrade to windows 11 which has been done , but the problem with edge is still there and i noticed a new file which is not x246 but hevc and it did not work ,

NOT WORKING 

Video
Title
1080i HEVC
Codec
HEVC
Profile
Main 10
Level
120
Resolution
1920x1080
Aspect Ratio
16:9
Interlaced
Yes
Framerate
25
Bitrate
2 mbps
Colour Primaries
bt709
Colour Space
bt709
Colour Transfer
bt709
Bit Depth
10 bit
Pixel Format
yuv420p10le
Reference Frames
1

Audio
Title
English AC3 stereo (Default)
Language
English
Codec
AC3
Layout
stereo
Channels
2 ch
Bitrate
384 kbps
Sample Rate
48,000 Hz
Default
Yes

Subtitle
Title
English (ASS)
Language
English
Codec
ASS
Default
No
Forced
No
Hearing Impaired
No
External
No


Video
Title
480p H264
Codec
H264
Profile
High
Level
31
Resolution
704x480
Aspect Ratio
853:480
Interlaced
No
Framerate
23.976
Bitrate
2 mbps
Bit Depth
8 bit
Pixel Format
yuv420p
Reference Frames
1

Audio
Title
English AC3 stereo (Default)
Language
English
Codec
AC3
Layout
stereo
Channels
2 ch
Bitrate
192 kbps
Sample Rate
48,000 Hz
Default
Yes

Subtitle
Title
English (SUBRIP)
Embedded Title
Closed Captions
Language
English
Codec
SUBRIP
Default
No
Forced
No
Hearing Impaired
No
External
No

WORKING 


Video
Title
1080p HEVC
Codec
HEVC
Profile
Main 10
Level
120
Resolution
1920x816
Aspect Ratio
40:17
Interlaced
No
Framerate
23.976
Bitrate
1 mbps
Bit Depth
10 bit
Pixel Format
yuv420p10le
Reference Frames
1

Audio
Title
English AAC 5.1 (Default)
Language
English
Codec
AAC
Profile
HE-AAC
Layout
5.1
Channels
6 ch
Bitrate
320 kbps
Sample Rate
48,000 Hz
Default
Yes

Subtitle
Title
English (Default SUBRIP)
Embedded Title
English
Language
English
Codec
SUBRIP
Default
Yes
Forced
No
Hearing Impaired
No
External
No

 

If you would like me to find more just ask or anything else I can do , Thanks

[Luke 42077]

When this happens are you able to use playback correction to get it to play?

[rcsnoopdog 11]

playback correction, What do you mean ?

21 minutes ago, Luke said:

When this happens are you able to use playback correction to get it to play?

Do you mean mark played ?

Edited October 15, 2025 by rcsnoopdog

[Luke 42077]

There is a button for it in the video player.

[rcsnoopdog 11]

3 minutes ago, Luke said:

There is a button for it in the video player.

It works doing that but I'm transcoding it yes

[Luke 42077]

3 hours ago, rcsnoopdog said:

It works doing that but I'm transcoding it yes

Right but the browser video player is having a problem when trying to direct play this file. Playback correction allows you to switch to transcoding so that you can at least play. Normally that would happen automatically, but sometimes there could be a situation where the video player gets stuck and doesn't actually raise an error.