Server Disappearing

[Guest]

15 minutes ago, Luke said:

Hi, this is going to be more related to the player we're embedding rather than one app vs. the other. They both embed the same player, but the TV app is a bit behind on updates. If we were to update it to the latest version, then they'd likely play identically. Anytime we update the player that we're embedding we get both the good and the bad that comes along with that.

Does that help?

Thanks for response.

I'm now trying to modify my workflow knowing this bad news about the androidTV app.  I can't add more than 2x servers on the android app? I have 2x saved... add a 3rd... I log in but go to select server and one is auto wiped.  

[Luke 42077]

2 minutes ago, embaaa said:

Thanks for response.

I'm now trying to modify my workflow knowing this bad news about the androidTV app.  I can't add more than 2x servers on the android app? I have 2x saved... add a 3rd... I log in but go to select server and one is auto wiped.  

Hi, there is no limit on servers.  You can add as many as you need. Can you please explain this a little bit more? What exactly do you mean by auto-wiped?

Also, are the servers clones of each other by any chance?

[Guest]

After I add the 3rd server.  I'm logged in and it seems like everything is fine.  I then go to "select server" to go back to one of the 3x servers.  There is now only 2 displayed to choose from.  2x have domains and 1x is an IP if that makes any difference.  None are clones.   The host I just connected to is there to choose from but one of the previous servers I logged into  is now just gone and I need to add the server info and login info again.  I had done it 3 or 4 times now and it repeats the behavior.  

 

Also one of my favorite parts of emby playback is pushing up on the remote and having instant chapter options.  Why chapters so hidden in the android app?  It's horrid on the android app. I don't want to push down and then select chapters.  What was wrong with instant chapter selection not hidden? 

Edited September 26, 2025 by embaaa

[Luke 42077]

Quote

Also one of my favorite parts of emby playback is pushing up on the remote and having instant chapter options. 

Hi, there is an option in the settings of the app to control the up button behavior during playback and you can make it this way.

[Guest]

28 minutes ago, Luke said:

Hi, there is no limit on servers.  You can add as many as you need. Can you please explain this a little bit more? What exactly do you mean by auto-wiped?

Also, are the servers clones of each other by any chance?

 

24 minutes ago, embaaa said:

After I add the 3rd server.  I'm logged in and it seems like everything is fine.  I then go to "select server" to go back to one of the 3x servers.  There is now only 2 displayed to choose from.  2x have domains and 1x is an IP if that makes any difference.  None are clones.   The host I just connected to is there to choose from but one of the previous servers I logged into  is now just gone and I need to add the server info and login info again.  I had done it 3 or 4 times now and it repeats the behavior.  

 

 

I am testing this issue on my tablet and getting same outcome.  I'm not able to ever see 3 servers to select from.  I'll have 2x servers in there.  A B.  I add C and A is gone.  Add A again and B is gone.  add B again and C is gone.  

So its not just  ShieldTV seeing this.

[Luke 42077]

8 minutes ago, embaaa said:

 

 

I am testing this issue on my tablet and getting same outcome.  I'm not able to ever see 3 servers to select from.  I'll have 2x servers in there.  A B.  I add C and A is gone.  Add A again and B is gone.  add B again and C is gone.  

So its not just  ShieldTV seeing this.

How did you setup these three Emby Servers? Are you sure they are all from scratch? Did you restore a backup from one onto the other?

[Guest]

I see what you are getting at now.  

They may not be clones right now but at one point was one backed up and restored.  

I normally had 1x server on the androidTV app and the 2x others on the android app.  So that might be why I haven't seen this behavior before.  Now that I'm trying to merge everything onto the 1x app.   

If a backup and restore happened at one point I def would have "moved the server token" over with it though.  

Say host C was restored onto host B.  Is there a way to flush some data on host C to clear all that out?  or do I need to full reinstall?  

 

[Luke 42077]

You probably have two servers reporting the same server id. this will cause Emby apps to think they are the same server. You probably don't need to reinstall and once you get through some short term pain I think you'll be fine. To verify that I'm right, you can put this url in a browser:

http://ip:8096/system/info/public

Do this for both installations and verify they have the same server id. If this is true then here is how to recover. Pick one of the two to reset the server id on. If one is a test server or has fewer users, then I would choose that one. Shut it down and locate the server's data folder:

Emby Server Data Folder

Then from there go into the /data subfolder and delete both the connect.txt and device.txt files. Then start it up. On the server, if you use Emby Connect, then all Emby Connect to local user associations will have to be remapped. That should be all you have to do on the server but just be aware that this process is not heavily tested so there are bound to be other quirks that might come up.

Then from Emby apps, all Emby apps/devices that connect to this server will have to connect again as if it's the first time. 

[Guest]

Spot on luke you nailed it.  Both had same ID. 

Def makes sense why I never seen this behavior before until today.

Now that I'm trying to connect to them both in 1x app vs how it was before 1 connecting to androidTV and the other connecting to android app.  

I'm going to proceed with your advice to clear the data and let you know if my tests work after that.  It's just a person beta box so no big deal at all.  

 

Thank you!

 

Edited September 26, 2025 by embaaa

[Guest]

30 minutes ago, Luke said:

Then from there go into the /data subfolder and delete both the connect.txt and device.txt files. Then start it up. 

I don't use connect on this host so there was only a device.txt file to delete.  Confirmed there was a new ID after starting the service back up.  There was!  Signed on via android app and sure enough I now see 3x servers as expected!  

Thank you very much for your time.