Metadata for Movies is not being scraped/retrieved

[bharvey13 1]

I have a folder for Movies.  Previously metadata would be scraped for movies without issue but recently it has been unable to retrieve the data.  I have tried manually identifying the movies where it is missing.  I have tried multiple times to refresh the metadata.  I have turned off the OpenVPN that was active on my TNAS system, and nothing seems to work to retrieve movie metadata.  I had recently added a new TV series to my TV folder and it retrieved metadata for that without issue.embyserver.txt

[GrimReaper 4739]

4 hours ago, bharvey13 said:

I have tried manually identifying the movies where it is missing.  I have tried multiple times to refresh the metadata.

Can you restart your server, try to identify one movie and post server log afterwards? 

[Happy2Play 9780]

I would verify you have Movies providers enabled as there are no TMDB (moviedb) queries within this log.  If they are enabled, I would toggle them off and back on again and refresh metadata on an item without metadata.

Edited September 19, 2025 by Happy2Play

[bharvey13 1]

Where do I to that I've been searching through menus and things for a few days but haven't found a specific setting for that

[Happy2Play 9780]

18 minutes ago, bharvey13 said:

Where do I to that I've been searching through menus and things for a few days but haven't found a specific setting for that

Go to you Movie library setup and verify Metadata Downloaders

[bharvey13 1]

thank you I added the open movie database to be active and it appears to have mostly fixed it

[Happy2Play 9780]

Just now, bharvey13 said:

thank you I added the open movie database to be active and it appears to have mostly fixed it

A server log still would be nice to see as your previous log would appear providers were disabled.  If only OMDB is working you may not like the results either as it is limited in areas like cast and crew.

[Neminem 1518]

Also file naming example would be nice.

[bharvey13 1]

@Happy2Playwhat logs would be helpful that would be different from what I provided?  And how would I enable the providers if they are disabled other than what was shown in the screenshot you gave earlier?

I already had TheMovieDB and TheTVDB enabled on the modal on my end that looked just like yours, and I just updated them again to make sure I have them enabled now.

[Happy2Play 9780]

Just now, bharvey13 said:

@Happy2Playwhat logs would be helpful that would be different from what I provided?  And how would I enable the providers if they are disabled other than what was shown in the screenshot you gave earlier?

I already had TheMovieDB and TheTVDB enabled on the modal on my end that looked just like yours, and I just updated them again to make sure I have them enabled now.

The most recent log where you say it is working know.

But you would toggle the option off then back on as there are topics where they show enable but actually aren't and toggling them rewrites the config.

[Luke 42077]

18 minutes ago, bharvey13 said:

@Happy2Play

I already had TheMovieDB and TheTVDB enabled on the modal on my end that looked just like yours, and I just updated them again to make sure I have them enabled now.

Those should be enough. Do you have something blocking connection to them?

[Happy2Play 9780]

1 minute ago, Luke said:

Those should be enough. Do you have something blocking connection to them?

Didn't see any queries in the log so not sure if enabling OMDB corrected the issue rewriting the config.