Emby Windows SRT subtitle not display

[dawuman 1]

I download Blu-ray  movies on my NAS and play them via Emby Windows. Whenever I select a PGSSUB subtitle, the server starts video transcoding, which causes playback to stutter. To avoid this, I started downloading SRT subtitle files and placing them in the movie folder. Emby recognizes and loads these SRT subtitles, but the following issue occurs:

When playing in Emby for Windows, the SRT subtitles do not display.

However, the same subtitles work correctly when playing in Microsoft Edge.

My subtitle directory structure is as follows:

System environment:

• Windows 11

• Edge Version 139.0.3405.125

• Emby Server 4.9.1.22

• Emby Windows 2.234.2.0

Please help resolve this bug in Emby Windows.

[dawuman 1]

Another issue is that when a movie is in MKV format, selecting PGSSUB subtitles does not trigger transcoding, whereas with Blu-ray sources, it does. Is there a possibility that this will be resolved in future versions?

[Luke 42077]

7 hours ago, dawuman said:

Another issue is that when a movie is in MKV format, selecting PGSSUB subtitles does not trigger transcoding, whereas with Blu-ray sources, it does. Is there a possibility that this will be resolved in future versions?

Hi, the windows app does not need to trigger transcoding for pgs subtitles in mkv. It can direct play them without any transcoding.

[Luke 42077]

Regarding the subtitles not showing up… 

   Lets look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[dawuman 1]

I'm using Emby Windows. The SRT subtitles are not showing up when I play a video, even though I've selected them.

embyserver.txt ffmpeg-directstream-a88d0379-ab8a-4496-9d8e-00ef7a8ec481_1.txt

[Fabian32 0]

Try to convert SRT to ASS with Subtitle Edit.

ASS works for me with Transcoding or Direct.

Edited September 6, 2025 by Fabian32

[dawuman 1]

4 hours ago, Fabian32 said:

Try to convert SRT to ASS with Subtitle Edit.

ASS works for me with Transcoding or Direct.

That should do it, thank you. So it seems there really is this bug.

[Neminem 1518]

Did you check your naming ?

Subtitles Naming | Emby Documentation

This does not look right to me.

Also this is a BDMV direct rip, not sure it will work with external subs.

srt or not.

[dawuman 1]

20 hours ago, Neminem said:

Did you check your naming ?

Subtitles Naming | Emby Documentation

This does not look right to me.

Also this is a BDMV direct rip, not sure it will work with external subs.

srt or not.

"I’ve already made it clear above: my SRT subtitle naming is correct, and Emby can recognize it properly. As you can see in the player screenshot, I can already select that subtitle."

[dawuman 1]

And the subtitle can play and display normally in Emby Web, but it does not show in Emby for Windows. If I convert the subtitle into ASS format, it can also display correctly in Emby for Windows. However, having to convert SRT to ASS every time is too troublesome.

[Luke 42077]

On 9/6/2025 at 7:09 AM, dawuman said:

I'm using Emby Windows. The SRT subtitles are not showing up when I play a video, even though I've selected them.

embyserver.txt 2.66 MB · 2 downloads ffmpeg-directstream-a88d0379-ab8a-4496-9d8e-00ef7a8ec481_1.txt 76.22 kB · 4 downloads

Hi, we'll take a look at it. Thanks.

[sweetpotato 0]

I have the same problem with you. I solved the issue by converting the subtile to ass format. It works well