Permission Denied

[manny 14]

Hi

Logs are reporting "Permission Denied" when trying to play content (LG TV) ... TV App reports "Playback Error"

This is a new Windoze 11 build pointing at the same files as my previous Windoze 10 build (no issues)

• Movies are ripped .MKV files
• The Windoze folder grants read / write to my EMBY account (Windows User)

Interestingly, I created a new folder with an MP4 file made in Da Vinci resolve and this plays. 

I've also tried playing from the desktop and still get "Permission Denied" in the logs and the browser reports back "Playback Error"

Quote

23:04:57.470 ffmpeg version 5.1-emby_2023_06_25 Copyright (c) 2000-2022 the FFmpeg developers and softworkz for Emby LLC
23:04:57.470   built with gcc 12.2.0 (Rev10, Built by MSYS2 project)
23:04:57.470 Execution Date: 2025-09-03 23:04:57
23:04:57.478 F:\01 - HD Movies\1917\1917.mkv: Permission denied
23:04:57.478 EXIT

 

• Emby Server version: 4.8.11.0
• App: Emby for LG 1.0.46

Grateful for some advice.

Thanks you

EMBYLOG.txt

Edited September 3, 2025 by manny

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[manny 14]

Thanks Luke, I've just added the LOG

[Luke 42077]

And the main emby server log? Thanks.

[manny 14]

Thanks again. Please see attached.

I gave it another go this morning.

1. Same result
2. Moved the same movie into a different folder (where my .MP4 lives)
3. The Movie that I moved worked

So a difference in permissions between both folders.

As well as the server log I've loaded a newer ffmpeg log to show the three points above.

Cheers

embyserver.txt ffmpeg-remux-6ffd88d8-e42a-43d9-bbc8-2accbfd83e3c_1.txt

[manny 14]

Just to add ...

looking at folder permissions side by side, they are the same.

[Luke 42077]

8 hours ago, manny said:

Just to add ...

looking at folder permissions side by side, they are the same.

Error coming from the file system:

	System.IO.IOException: System.IO.IOException: The device is not ready. : 'F:\03 - HD Family Movies\Monsters, Inc\poster.jpg'

 

[manny 14]

Should i remove that movie? (I’m not at home to test yet)

cheers

[Luke 42077]

5 minutes ago, manny said:

Should i remove that movie? (I’m not at home to test yet)

cheers

No, if you look through the log it is filled with errors anytime the server tries to access your F or G drives. In this case the error is different from before. Now it saying device not ready whereas before it was saying permission denied.

Both of those errors are things that need to be solved on your end but of course we can try to point you in the right direction. The first thing I would do is make sure you can access those same folder paths in windows explorer, with windows running under the same windows user that launched the server.

What kind of drives are they, anyway?

[manny 14]

They are HDDs

I will report back later, thanks.

[Luke 42077]

Are they external?

[manny 14]

1 hour ago, Luke said:

No, if you look through the log it is filled with errors anytime the server tries to access your F or G drives.

Ah man .. just checked. I've been a complete and utter doughnut.

I changed the drive mapping for a bit of housekeeping shortly after my rebuild. Went on hols and forgot all about it coming back home. 

It explains why the movie that I moved to the other folder to test (which is the same drive) works. Because that had the correct drive mapping from newly setting up.

Thank you for your help !!