Unable to download Emby on Samsung U8000F (2025) Tizen

[StarFox31 3]

I have been doing a ton of googling and troubleshooting. I cannot get Emby to pull up on my Samsung TV. According to what I have found if I am in the US I should be able to download it from the app store. I can find Plex and other apps, so I know the app store is working.

I checked my region and confirmed it showed me as WI in the US.

Since the model is a 2025 is it perhaps too new and an Emby version has bot been released yet that is compatible with it?

I appreciate any and all help.

[Luke 42077]

Quote

Since the model is a 2025 is it perhaps too new and an Emby version has bot been released yet that is compatible with it?

HI, what typically happens when new models come out is that it requires a new update from us in order to become available. So if that's the case here, then it should be available with our next app update to the store.

Until then, you can also install via USB: https://emby.media/download

[StarFox31 3]

I couldn’t find anything with an update schedule. How often are these updates put out?

Just debating returning this TV and getting something else. 

[SamES 1056]

6 hours ago, StarFox31 said:

I couldn’t find anything with an update schedule. How often are these updates put out?

Just debating returning this TV and getting something else. 

What's the full model number of the TV?  I believe Samsung have released to all 2025 models now

[StarFox31 3]

49 minutes ago, SamES said:

What's the full model number of the TV?  I believe Samsung have released to all 2025 models now

UN43U8000FF

[StarFox31 3]

Just spoke with Samsung support on this as well. They replied that it is on the "App Developer" and is not an issue on their end.

[SamES 1056]

3 hours ago, StarFox31 said:

Just spoke with Samsung support on this as well. They replied that it is on the "App Developer" and is not an issue on their end.

That's a pretty standard answer from them, and not really helpful. It's also not correct, as for new models each year, the initial release is handled by Samsung.

Your model is in the 25TV_BASIC1 model group

And v2.1.0 has been launched since end of June

 

If you are in the US then I expect you should definitely be seeing it in the app store.

Where did you check the region? Are you using a VPN or reverse proxy?

 

[SamES 1056]

Please make sure you also have the latest firmware updates on your TV

[StarFox31 3]

1 hour ago, SamES said:

Please make sure you also have the latest firmware updates on your TV

Just checked it after resetting everything. It is the latest version, 1083.

 

1 hour ago, SamES said:

That's a pretty standard answer from them, and not really helpful. It's also not correct, as for new models each year, the initial release is handled by Samsung.

Your model is in the 25TV_BASIC1 model group

And v2.1.0 has been launched since end of June

 

If you are in the US then I expect you should definitely be seeing it in the app store.

Where did you check the region? Are you using a VPN or reverse proxy?

 

For the region I made sure my Samsung profile was set to WI in the US. I then followed this video, to make sure my location was set to US. So after resetting everything, following his steps and setting to US, checking the updates, it still shows Emby as not being in the App store.

No VPN on the TV or the router. Only VPN is on the computer itself.

I can download Plex and other apps fine, so its not that the app store is "broken." It just wont show Emby.

I can also go on the Samsung Tizen site on my computer and Emby shows as an app. For some reason the TV just wont take it.

[SamES 1056]

22 minutes ago, StarFox31 said:

Samsung profile was set to WI in the US

I'm not sure what you mean by this, what profile?  Do you mean your Samsung account?

Are you actually in the US? The region used by the app store is embedded in the TV device configuration at the factory based on the intended market.

[StarFox31 3]

21 minutes ago, SamES said:

I'm not sure what you mean by this, what profile?  Do you mean your Samsung account?

Are you actually in the US? The region used by the app store is embedded in the TV device configuration at the factory based on the intended market.

Yes I am in Wisconsin in the US. What I meant by that was I was making sure my account, profile, everything linked actually showed me as in the US. I then setup the TV and followed that video on forcing the region to show as US. So I am not sure if this is a region issue or if this is extremely specific to just this model of TV.

Thank you for all the fast replies as well! I appreciate everyone's help so far. 

[SamES 1056]

9 hours ago, StarFox31 said:

followed that video on forcing the region to show as US.

How did you do this? I'm confused as to why this was necessary if you are in the US?  Was it also not visible in the store before you tried this?

[StarFox31 3]

2 hours ago, SamES said:

How did you do this? I'm confused as to why this was necessary if you are in the US?  Was it also not visible in the store before you tried this?

Correct, Emby was never visible in the store even prior to this.

I bought the TV and set it up. Didn’t do anything special other than signing in to my account. I searched for Emby and nothing popped up. So I did troubleshooting and googling. The most common issue I found while googling was that peoples region was wrong.

So I googled how to make sure and how to set the region even though I am already in the US.

In that video he shows how to reset the TV, when it gets to the terms and conditions part you press mute, volume up, channel up, then mute again. This brings up a menu where you can force your region.

Again nothing special was done before this as I assumed it would know I’m in the US.

This app issue could also have nothing to do with region. I only went down that path as that was the most common error. Then the next common was the model is not compatible and to wait for an update. Well I loonies into that and Samsung stated it’s not an issue on their end and you showed that it should be working.

So I am not sure what my next troubleshooting step should be.

 

[SamES 1056]

13 hours ago, StarFox31 said:

Just checked it after resetting everything. It is the latest version, 1083.

Please double check that it is your model number, but 1104.3 is available for manual download

https://www.samsung.com/us/support/downloads/?model=N0003061&modelCode=UN43U8000FFXZA

54 minutes ago, StarFox31 said:

So I am not sure what my next troubleshooting step should be.

Me either!  I would suggest downloading the USB version for now and installing it.  That will get you going.  It's possible that there is an issue with the app store version in your region and it will be resolved when we do the next store update.

Just be aware that the USB version needs to be manually updated as it expires approx. every 30 days after we build it due to a built-in expiry by Samsung for USB versions.

[marriedman 85]

My personal recommendation is - if possible - take that TV back and get anything other than a Samsung! I bought an S90D last year because the picture quality and sound processing were leaps and bounds better than the LG I had. I thought I would get used to the UI or be able to clean it up so that it wasn't constantly trying to sell me services. I waited to long and the return window has passed.

Tizen is not made for the user, it is made for Samsung, and Samsung is hostile to their users IMO. Not just in TV's, in all of their consumer products.  

[SamES 1056]

9 hours ago, marriedman said:

My personal recommendation is - if possible - take that TV back and get anything other than a Samsung! I bought an S90D last year because the picture quality and sound processing were leaps and bounds better than the LG I had. I thought I would get used to the UI or be able to clean it up so that it wasn't constantly trying to sell me services. I waited to long and the return window has passed.

Tizen is not made for the user, it is made for Samsung, and Samsung is hostile to their users IMO. Not just in TV's, in all of their consumer products.  

Unfortunately this is the way that many manufacturers are going, and LG isn't immune to this.  All makes and models have their pros and cons, there is no perfect model

[marriedman 85]

17 hours ago, SamES said:

LG isn't immune to this.

I would give anything to have the LG UI with this Samsung picture & audio. I literally never had any advertisment or "recommendations". I had maybe 4 apps at the beginning of the list on the bottom of the screen. The remote was far better too. But the reliability of that TV left a lot to be desired. And it's codec support was not as good either. 

Totally true though, there is no perfect model. 

 

[StarFox31 3]

Going to mark this as solved even though it's not "solved." I have spent a ton of time with Samsung tech support and nothing is working. This TV is stuck on an outdated firmware version and will not update to the newest version. Even when doing the update manually via USB. Their Tier 2 tech support is also helpless. I am not sure if it is just my TV or if it is the entire model line. I went to BestBuy to see if they could show me the firmware version on their floor model and it was an even older version. The sales rep did not want to check it for an update as he didn't want it to wipe their demo setup. 

I have returned the TV and went back to TCL and its working fine. 

[Luke 42077]

17 minutes ago, StarFox31 said:

Going to mark this as solved even though it's not "solved." I have spent a ton of time with Samsung tech support and nothing is working. This TV is stuck on an outdated firmware version and will not update to the newest version. Even when doing the update manually via USB. Their Tier 2 tech support is also helpless. I am not sure if it is just my TV or if it is the entire model line. I went to BestBuy to see if they could show me the firmware version on their floor model and it was an even older version. The sales rep did not want to check it for an update as he didn't want it to wipe their demo setup. 

I have returned the TV and went back to TCL and its working fine. 

Thanks for following up.