Upgraded Emby Version removes features?

[Morthamp 2]

Hi,

I have been running Emby Server (4.8.8.0) on my Synology DS218 (DSM 7.2.2-72806 Update 3) for quite a while with zero issues. I recently followed a prompt to upgrade to a newer Emby Server version (4.8.11.0).

It looked like the upgrade went OK, and everything appeared to be OK until I spotted one movie that had become misidentified; clicking on the three dots lower RH corner now brings up a much reduced menu list that does not allow file ID checks, image searches etc. Why has this disappeared? I seem to be running in a much less capable (protected?) mode.

I have also observed that the Manage Emby Server icon (cog in top RH corner) AND the Settings icon (head & shoulders icon) when selected present identical drop-down menus - that can't be right?

Hopefully someone can advise on what's going on here?

I am new to NASs etc, please be gentle

Kevin

[Luke 42077]

Hi, what exactly do you mean by "file ID checks" ? What function are you looking for, the Identify function?

[Morthamp 2]

Hi Luke,

Yes, the Identify function, also the ability to edit/search for images and a number of other "manipulation" functions. Apologies if this is a bit vague, but I'm querying menu items that are now missing, that I was used to having in the previous version. What I see now in the menu when selecting the '3 dots' icon is:

Play/Play all from Here/Add to Playlist/Add to Favourites/Mark Played/Multi-Select/Download/Download to .../Edit Subtitles/Delete

So none of the editing/configuring options that used to be there.

Am I making any sense?

PS: There is also the Manage Emby Server icon (cog in top RH corner) AND the Settings icon (head & shoulders icon) presenting identical drop-down menus, which means I seem to have lost access to all the Server Management/Setup menus.

PPS: I have tried a re-install of 4.8.11.0 which produced the exact same results.

Kevin 

[GrimReaper 4739]

4 minutes ago, Morthamp said:

What I see now in the menu when selecting the '3 dots' icon is:

Play/Play all from Here/Add to Playlist/Add to Favourites/Mark Played/Multi-Select/Download/Download to .../Edit Subtitles/Delete

So none of the editing/configuring options that used to be there.

PS: There is also the Manage Emby Server icon (cog in top RH corner) AND the Settings icon (head & shoulders icon) presenting identical drop-down menus, which means I seem to have lost access to all the Server Management/Setup menus.

Are you sure you're logged in as admin account? That sounds like what a regular user would see.

[Morthamp 2]

Hi,

No, I am definitely logged in using my Admin account - but is DOES feel like I'm viewing the server in a "protected" mode.

Kevin

[Morthamp 2]

OK, you may be onto something - I logged out and tried to log back in. Emby refuses to allow me to log back in as Admin; "Invalid username or password". I am now locked out of Admin.

I can happily log in using the media account I set up for general viewing.

Am I right in thinking my only choice now is to SSH into the server to reset this situation?

Kevin

[GrimReaper 4739]

Have you tried going through Forgot Password procedure? 

Alternatively, you can find policy.xml in that particular user's folder under [server-programdata-folder]\config\users\xxxxxxxxxxxxxxxxxxxxxxxxxx and check if <IsAdministrator> tag set to "true". 

Yes, you'd need to SSH into your NAS.

Edited July 23, 2025 by GrimReaper

[Morthamp 2]

GrimReaper,

Thank you, the problem is now solved! I (painfully) followed the password reset process and eventually managed to log back in as Admin. This then enabled the menu optiopns I was missing, and I now have access to the server setup menus.

This was all a bit wierd, as Emby told me I was logged in to the Admin account, but it behaved as if it was in user access mode. I guess logging out allowed it to sort out the issue by locking me out!

Anyway, problem solved. Thanks again!

Kevin