Android app subtitles not displaying

[dgrigo 35]

As the title say, but web app works as expected.

On Android app if I go to app settings and try to change from default to any other like smart etc. it comes app with an error emby/user/numbers and characters can not be found.

Again web app change to whatever settings I click.

 

Server running today's update , and had same behavior with previous.

Also download subtitles not working I Android app, works fine in webapp

By the way I checked this started happening with 2 last Android updates.Any help?

 

Thanks in advance 

Edited June 27, 2025 by dgrigo
Add more info

[dgrigo 35]

And my logs.

 

Thanks 

ffmpeg-transcode-fec042cf-5ddf-4ab5-b0c9-d98677546339_1.txt embyserver.txt hardware_detection-63886658423.txt

[Luke 42077]

Quote

On Android app if I go to app settings and try to change from default to any other like smart etc. it comes app with an error emby/user/numbers and characters can not be found.

Hi, what do you mean by this exactly? Can you show a screenshot example? Thanks.

[dgrigo 35]

Here the error on app, it don't happen in web app

[Luke 42077]

OK we'll take a look at that, but for now  I would configure the option using the web app. Thanks.

[dgrigo 35]

I did , but no subs displayed on android app!

Also no subtitles downloading as well,

It's 2 months or  so I am using web app.

Thanks

Edited June 28, 2025 by dgrigo

[Luke 42077]

Just now, dgrigo said:

I did , but no subs displayed on android app!

Thanks

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[dgrigo 35]

All the logs are already there in second post

[Luke 42077]

3 hours ago, dgrigo said:

All the logs are already there in second post

Right but the ffmpeg log is from Chrome. What example are we focusing on here?

[dgrigo 35]

Hmm, ok will delete every log and generate a new set from app.

[dgrigo 35]

Ok can't delete all as I am on remote connection .

Time in log is 5:41emby_android_1751146357939.txt

embyserver (1).txt

[dgrigo 35]

Ok can't delete all as I am on remote connection .

Time in log is 5:41emby_android_1751146357939.txt

Also I have some more info, I am having a wireguard VPN server working in home and I access emby server through that.

To be fair I can access all my network infrastructure.

But I noticed just today, emby for Android display subtitles and don't come with the error when accessed through local network.

The directory of users is there , and have user access /mnt/.ix-apps/app_mounts/emby/config/config/users/9b2623419fa147a4b8abe390fd67952c and this is the directory that can't be found error.

Strangely from cli remote or not i access it.

I attached the 2 files that are inside my user direcory , in case you want to check them

Emby web works flawlessly in local or VPN server.

Any ideas?

I am running many services in home that I access through VPN server, never had any problem.

 

config.xml policy.xml

Edited June 29, 2025 by dgrigo
more info

[dgrigo 35]

Found what was the problem, up to latest versions of android i had given r/w/e only to my user home directory and was working fine for years, today i added the group to home directory permissions , dunno why its working now.

that in case it helps someone, but wonder if its an ovelooked config  in android app, as its not common to give group full permition to users HOME directory. USER HOME IS PRIVATE!

Please take a look on next version, if you need any more data , ask me.

Edited July 1, 2025 by dgrigo

[dgrigo 35]

That is weird, removed the group access from user home, and everything is playing, hope it stil goes after a restart!

oh never mind i was on local access and not through vpn.

So no Solution. I will ditch app and keep using web app, until a build fix it.

Thanks

Edited July 1, 2025 by dgrigo
No SOLUTION

[dgrigo 35]

Ok, finally resolved, deleted docker installation of emby, and reinstalled from scratch.

Now it's working VPN server and local.

Closed 

[Luke 42077]

Thanks for following up.