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Unable to get any info beyond user accounts after upgrading to version 1.9.9 (6)


Go to solution Solved by Nazdro,

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Posted

Emby server: 

Containerized running 4.8.11.0 

In network mode host.

Apple TV: 

Model A1625

tvOS 16.3 (20K650)

 

After upgrading to the newest version of the appleTV emby app, it is unable to do more than locate a server, display the available user accounts. Once a user has been selected, the app just does not populate anything in Home/Favorites content areas. Search also yields nothing.

Things I've tried:

  • Deleting the server connection in the app and reconnecting ends with the same result.
  • Changing server and selecting it either from the list and from ip has no change either.
  • Selecting sign out and then selecting the server causes the app to hang on the overlay before user selecting (the one where it displays the server name, with a loading circle underneath it).
  • Selecting users from a list and selecting them by name input ends with the same result.
  • Changing the name of the server gets updated in the app right away
  • Restarting the server, the app and the apple tv with no success.

In the attached log is a restart, followed by connecting using the appletv, selecting a user and then waiting more than an hour. 

The IPs in the log are:

  • 192.168.0.123 emby server
  • 192.168.0.11 apple TV
  • 192.168.0.55 a desktop used to initiate the restart.

 

Apple199issue.txt

Posted

Hi, is that the latest tvOS update available for your device?

  • Like 1
  • Solution
Posted

Updating to 18.5 solved the issue.

 

I thought that the 16.3 might be LTS for my model, because of its age. It's been set to auto update since it was set up, so I didn't think to try a force check for OS updates. After updating it enumerates the content and plays it as well without issue.

  • Thanks 1

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