Live TV issues when using Unifi Site Magic on LG TVs

[mrbenjaminryder 4]

Hello,

I tried to setup Unifi Site Magic today between my house and my parents so we could bypass going via Cloud Flare/Opening Ports.

With the two sites setup I am able to access the Unifi Server at my house from my parents using its Internal IP address. I can scroll through the TV Guide, Movies, Recorded TV..etc however whenever I try to play Live TV I just get a spinning wheel.

The issue only seems to occur on my parents LG TVs. I tried two different LG tvs and I get the same issue. When I try via a browser on a PC and Android phone it works without issue.

Any thoughts what might be going wrong with Emby on the LG TVs to stop this working?

Thanks,
Ben.

[pwhodges 2012]

My guess is that transcoding is required but not being triggered (or is being triggered but has been disabled as a setting).

If you provide a server log covering the time you tried this, that would enable debugging of what's going on.

Paul

[Luke 42078]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[mrbenjaminryder 4]

Apologies for the delay.

It has happened a few times today, but the most recent was around 14:04-ish I think. As soon as I removed the Magic Site connection again and restarted Emby on the LG TV it worked, which should hopefully be visible in the log.

embyserver.txt

Edited May 16, 2025 by mrbenjaminryder

[mrbenjaminryder 4]

I think you can ignore this.

 

I believe I've tracked the problem down to a faulty network cable that was connected to a switch both of the LG TVs were connected to.

 

It seemed to give some network connection but obviously kept dropping out/failing.

 

I think we can call this solved.