Subtiles for Hearing Impaired - color and background doesn't stick

[Brooky 1]

I installed the Emby Server and added the Premier Key. 

When I go to a channel, it will appear as white letters with no background. 

I go to SUbtiles and set my "settings to Yellow letters with blue background. 

It shows correctly. However, when I log out and return later, it will revert to white letters without a background. Do I have to set that setting every time I log in? 

 

How do I make the selections I choose to stick? 

 

Yoel

[Abobader 3464]

Hello Brooky,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4740]

Which client app? What server version? 

[Brooky 1]

Server: Version 4.8.11.0

Accessing via Web at localhost:8096. 

Brooky

[GrimReaper 4740]

Ate you clearing your browsing data? Or you have some addon that's doing that? 

[Brooky 1]

The same effect is achieved with the EMBY Client for Windows. 

Emby Windows 2.222.2.0

[Brooky 1]

9 minutes ago, GrimReaper said:

Ate you clearing your browsing data? Or you have some addon that's doing that? 

I have the browser auto-clear the cache when I exit the browsers. 

Brooky

 

[GrimReaper 4740]

4 minutes ago, Brooky said:

I have the browser auto-clear the cache when I exit the browsers.

Some settings are shared across devices/clients and those will not get cleared. Device specific settings will - subs appearance are one of those. You can either:

1) Not clear cache on exit

or

2) Use a different/dedicated browser just for Emby where cache is not cleared

Edited March 30, 2025 by GrimReaper

[Brooky 1]

Good Morning: 

I made modifications on my end on my computer and do not clear the cache. 

Same issues. 

Brooky

[Luke 42078]

8 hours ago, Brooky said:

Good Morning: 

I made modifications on my end on my computer and do not clear the cache. 

Same issues. 

Brooky

Hi, what changes?

[Brooky 1]

I modified it not to clear my caches upon exit, per GrimReaper, and the issues remain. 

[Luke 42078]

12 minutes ago, Brooky said:

I modified it not to clear my caches upon exit, per GrimReaper, and the issues remain. 

If your settings are changing after closing the browser then something is still getting cleared.

[Brooky 1]

I have already set it not to clear at all. The settings are not "sticking" 

[Luke 42078]

What settings exactly? Can you try a different browser? 

I understand you would like us to solve your problem, but the Emby web app does save some data in browser storage. The "fix" you're looking for is not a problem with the Emby web app per-se, but it's in terms of finding what data is getting cleared due to your settings and stopping that from happening.

In order for us to determine that, the more detailed information you can provide, the better.

[Brooky 1]

I reinstalled the EMBY Server clean and let it rebuild another index on the entire IPTV, and now it is working as it should.