Emby server is not responding on unregular occasions

[Zephyer 4]

the Emby server is running on;

Quote

Synology DSM 7.2.2-72806 Update 3
Server type DS220+
Containerized Emby app version 4.8.11.0
I have an premium key active.
The container is being checked for updates every night and with that a restart is initiated.

I've got AppleTV within my network, various AppleTV's working from outside the network and iPads/iPhones that are variously connecting to the server.
Every type mentioned has the issue (since a month or so) that the response in the app (and every app on the end user device is running latest versions as well), from the server
isn't stable anymore. Before that, everything was fine.

The content (listing of ex. movies) isn't loaded with eventually an error stating that the server isn't responding or something like that (don't have a screenshot with me atm) of that 
the movie/series isn't loading or the wait time is exponentially long. The server log (attached) is showing errors and I'm into IT but not in this part. ... 

If anything else is needed to troubleshoot in whatever way, i'll be waiting.

embyserver (1).txt

[Luke 42077]

Hi, what time did the problem occur?

[Zephyer 4]

It occured this morning again around 0930 hours.

i see the logging giving errors about some .avi and something about opensubtitles, although i dont use that setting… 

Edited March 28, 2025 by Zephyer

[Luke 42077]

I would check your library options. It does appear that you enabled automatic subtitle downloading.

[Zephyer 4]

Trying to find out where this setting should be, I did have the plugin installed but nothing with accounts registered so removed the plugin and rebooted the server.

Edited March 28, 2025 by Zephyer

[Luke 42077]

23 hours ago, Zephyer said:

Trying to find out where this setting should be, I did have the plugin installed but nothing with accounts registered so removed the plugin and rebooted the server.

@Zephyerclick on the library in emby library setup. Then scroll down to the automatic subtitle downloads section. You probably enabled it for one or more languages.

[Zephyer 4]

I think by removing the opensub plugin it's removed.
As I dont have an account there, I guess (no proof) the plugin wanted to connect but couldnt.

[Luke 42077]

2 hours ago, Zephyer said:

I think by removing the opensub plugin it's removed.
As I dont have an account there, I guess (no proof) the plugin wanted to connect but couldnt.

It would have been better to just do it how I mentioned. 

What you did is fine for today, but later if you want to actually use subtitle downloading you'll likely have forgotten all about this and then you'll be wondering why nothing is happening. And that will be because you don't have any subtitle downloaders on your server.  Better to just uncheck the box so that you can quickly recheck it later. The permanent removal is meant for more advanced, very specific cases.

[Zephyer 4]

True, but the menu option that you mentioned is one I couldn’t find.

 

[Luke 42077]

14 hours ago, Zephyer said:

True, but the menu option that you mentioned is one I couldn’t find.

 

Where did you look for it?