Emby plugin catalog not loading

[Abdelrahman9 1]

Hi, I'm new to emby and i'm having some trouble with the plugin catalog. I keep getting the spinning wheel and nothing loads. Here's the log file if it helps.

embyserver.txt

[Happy2Play 9840]

Is your system up to date?  

 

2025-03-25 11:56:33.126 Error HttpClient: Error getting response from https://www.mb3admin.com/admin/service/EmbyPackages.json

	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: The SSL connection could not be established, see inner exception.
	 ---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.

InnerException: System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host.

 

[Abdelrahman9 1]

2 hours ago, Happy2Play said:

Is your system up to date?  

 

2025-03-25 11:56:33.126 Error HttpClient: Error getting response from https://www.mb3admin.com/admin/service/EmbyPackages.json

	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: The SSL connection could not be established, see inner exception.
	 ---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.

InnerException: System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host.

 

Yes, I have the latest windows update and the latest version of emby

[Luke 43231]

Hi, the server can't seem to send any outgoing requests, so the problem is not limited to just the plugin catalog.

Typical causes of this are firewall, security software or VPN. Can you look into those and let us know what you find? Thanks !

[Abdelrahman9 1]

3 hours ago, Luke said:

Hi, the server can't seem to send any outgoing requests, so the problem is not limited to just the plugin catalog.

Typical causes of this are firewall, security software or VPN. Can you look into those and let us know what you find? Thanks !

I don't use a vpn and the server process is trusted in Kaspersky, what should i test next?

[Luke 43231]

You could try disabling ipv6 in your router.

[Abdelrahman9 1]

24 minutes ago, Luke said:

You could try disabling ipv6 in your router.

I turned off Kaspersy and it worked. Thank u for your help

[horstepipe 431]

Hi @Luke
I moved to Emby for Docker. I can't reach the plugin catalogue, seeing this error:
"Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out"

So I changed the existing DisableOutgoingIPv6 setting in /config/config/system.xml from false to true while the container was stopped. This causes Emby to exit immediately.
Log doesn't really help, I am seeing just three lines there:

2026-10-04 15:21:41.073 Info Main: Application path: /system/EmbyServer.dll
2026-10-04 15:21:41.120 Info NetworkManager: Adding event handler for NetworkChange.NetworkAddressChanged
2026-10-04 15:21:41.258 Info Main: Shutdown complete

I moved back to my local instance on the same host and it is working fine there. 
I am using --network host parameter for docker. Everything else seems to work fine there.

BR

Edited 3 hours ago by horstepipe

[Neminem 1937]

@horstepipeShow us you compose file.

[Luke 43231]

2 hours ago, horstepipe said:

Hi @Luke
I moved to Emby for Docker. I can't reach the plugin catalogue, seeing this error:
"Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out"

So I changed the existing DisableOutgoingIPv6 setting in /config/config/system.xml from false to true while the container was stopped. This causes Emby to exit immediately.
Log doesn't really help, I am seeing just three lines there:

2026-10-04 15:21:41.073 Info Main: Application path: /system/EmbyServer.dll
2026-10-04 15:21:41.120 Info NetworkManager: Adding event handler for NetworkChange.NetworkAddressChanged
2026-10-04 15:21:41.258 Info Main: Shutdown complete

I moved back to my local instance on the same host and it is working fine there. 
I am using --network host parameter for docker. Everything else seems to work fine there.

BR

You could try setting the option in the ui instead of the config file.

[horstepipe 431]

thanks
working now. 

I had copied the system.xml from local instance to docker instance. So there was a permission error for system.xml.