2.219.2.0 - Win App Crash Upon Startup

[Chillout 110]

Occasionally experiencing win app crashes upon starting the app.  After it gets past animation it will display black screen and not progress further.  

A reboot of win11 fixes the problem.  

App Log attached

2025-03-15 08:54:05.374 Debug PushReceiverWinUI: CreateChannelAsync - Status: InProgressRetry - Retry Count: 1 System.Runtime.InteropServices.COMException (0x880403E9)
 

EmbyClient-20250315T085444656.txt

[Luke 42077]

Hi, we're looking into this. Thanks.

[softworkz 5066]

@Chillout

When you wait for up to 15 minutes, does it proceed?

When it happens, can you look in Task Manager (Details tab) whether two Emby.Client.*.exe processes are running?

Thanks

[Chillout 110]

@softworkz

Yes, after 10min or so it does open.  Attached is the log of its attempts to run and the task manager as requested.

EmbyClient.txt

Edited March 20, 2025 by Chillout

[softworkz 5066]

Thanks. This confirms the suspicion.

There has been a similar report here: https://emby.media/community/index.php?/topic/136821-emby-windows-client-stuck-on-backsplash/#comment-1431133

 

Do you use a VPN as well or is your network connectivity limited in some way?

 

[Chillout 110]

Yes, I use a VPN.  But I'll be on the same IP when the App loads, I'll close app and restart and it wont load with the same IP.

Based on the other thread, sounds like you have a fix in the works. I'll be on the lookout for that. thanks!

Edited March 20, 2025 by Chillout

[softworkz 5066]

11 minutes ago, Chillout said:

Based on the other thread, sounds like you have a fix in the works. I'll be on the lookout for that. thanks!

The bug is that the app shouldn't wait for it, but when the registration for push messages fails, the Download/Sync feature will not work.

[Luke 42077]

Is this still an issue for you in the latest version?

[Luke 42077]

@Chillout?

[Chillout 110]

Yes, it is fixed, Thanks!