Library locked without premier subscription

[user84 46]

I recently canceled my premier subscription and now when I go into my library, I'm not allowed to play any of my media without a subscription. How do I troubleshoot this?

[Neminem 1519]

What client are you using ?

Emby Premiere Feature Matrix | Emby Documentation

[user84 46]

1 minute ago, Neminem said:

What client are you using ?

Emby Premiere Feature Matrix | Emby Documentation

I'm using fire TV, but I thought that it was a one-time purchase for the premiere app, which I made a long time ago

[Neminem 1519]

I don't know about that, just another user.

 

[user84 46]

5 minutes ago, Neminem said:

I don't know about that, just another user.

 

Good suggestion. I confirmed I only have four devices listed under my account, so I would suspect it should work based on the link that you attached. I'm still locked out though

[Clackdor 109]

Have you removed the premiere key from the dashboard and restarted the emby server?

[user84 46]

2 minutes ago, Clackdor said:

Have you removed the premiere key from the dashboard and restarted the emby server?

Another great suggestion. I just did that, and it didn't help

[Neminem 1519]

Did you restart emby after the removal of the key ?

[GrimReaper 4740]

28 minutes ago, user84 said:

I'm using fire TV

Which client app you're using, on your FireTV, AndroidTV app or Standard/Universal Android app? 

[user84 46]

Just now, GrimReaper said:

Which client app you're using, on your FireTV, AndroidTV app or Standard/Universal Android app? 

Emby for Android 3.4.16

[GrimReaper 4740]

2 minutes ago, user84 said:

Emby for Android 3.4.16

Standard Android app currently requires active Premiere subscription for playback on TV devices (AFAIK it'll have same 5 free slots once current beta goes release); you need to use AndroidTV app for free devices/playback. 

Edited February 2, 2025 by GrimReaper

[Luke 42078]

Hi there. We work very hard on Emby and we thank you for your support.

[user84 46]

8 minutes ago, GrimReaper said:

Standard Android app currently requires active Premiere subscription for playback on TV devices (AFAIK it'll have same 5 free slots once current beta goes release); you need to use AndroidTV app for free devices/playback. 

This was the solution right here. Thanks so much for the help!

[user84 46]

1 minute ago, Luke said:

Hi there. We work very hard on Emby and we thank you for your support.

Thanks so much, Luke. I really do appreciate all of the work you all put into things. I do know that premier users help encourage development. With a limited budget, I plan to wait to see what features are added to Emby moving forward that will benefit me to justify the cost. But I truly do appreciate how responsive you all are on the forums and the product I know you are working hard to put out.