No compatible streams are currently available.

[kashley505 2]

Hello,

Since April of 2024 (or so as I can't remember the exact date), I have been getting the following playback error for any movie that is 1080 or higher resolution. Prior to that, I had never seen this error at all. None of my hardware/network has changed at all, only the Emby updates. I have exhausted my searches and can't seem to resolve the issue.

Here is all of the relevant info:

Emby version 4.8.10.0

Emby Server on Synology NAS

• DS214se
• CPU: MARVELL Armada 370
• DSM 7.1.1-42962 Update 7

Error Message: Playback Error. No compatible streams are currently available. Please try again later or contact your system administrator for details.

Repro: Using the Emby client for Roku of any Windows web browser (Edge, Chrome, Firefox), play a movie with a resolution of 1080 or higher. Anything less than 1080 works.

On Android all resolutions work perfectly (stats for nerds on Android: Stream MP4 Direct Play, Video Renderer: MediaCodec)

I attached logs as well. Any help would be greatly appreciated!! Thanks in advance!

 

 

ffmpeg-transcode-ff1520bd-5eef-47b3-ad3c-bcf737252945_1.txt embyserver.txt

[Luke 42077]

Hi, if you need immediate relief, there is a good chance this is resolved on the 4.9 beta channel. Thanks.

[kashley505 2]

1 hour ago, Luke said:

Hi, if you need immediate relief, there is a good chance this is resolved on the 4.9 beta channel. Thanks.

Thanks for the reply! I updated to the 4.9 beta and it fixed the problem. Thank you so much!!