Philips smart tv - TitanOS - Emby app?

[kirikou97 0]

On 8/27/2026 at 7:43 PM, Luke said:

How are you closing the app?

I click on the home button on my remote controller 

[Luke 43122]

Ok we’ll take a look at it. Thanks

[kirikou97 0]

On 8/29/2026 at 9:17 PM, Luke said:

Ok we’ll take a look at it. Thanks

I don't know what you did but it made it worst now i can no longer search in emby either

[Luke 43122]

1 hour ago, kirikou97 said:

I don't know what you did but it made it worst now i can no longer search in emby either

Hi there, what exactly happens when you try?

How to Report a Problem

 

[kirikou97 0]

You fixed it apparently! Thanks

[edin92 1]

On 8/26/2026 at 2:54 PM, slonato2004 said:

How did you restart tv?  I unlugged it from the wall and still stucked on same emby exit screen ?

Thank you for answer.

In options menu there is a reinstall tv option it delete all apps and channels and you need to manualy add it back and connect it with your account. 

[Bandit875 1]

I can reproduce this issue on a Philips TV with Titan OS (TPN246E).

I tried the "Reinstall TV" solution mentioned above. After reinstalling the TV, Emby worked normally again. I could connect to my Emby server, select the user and use the app without any problems.

However, as soon as I tried to exit Emby and the menu with options such as "Exit" and "Switch User" appeared, the app got stuck on this screen again. No matter which option is selected, nothing happens and it is no longer possible to leave this menu or use Emby.

Power cycling the TV does not fix the issue.

I also tried changing the Emby user's password, removing the TV from Devices on the Emby server and even disabling the user account. None of these had any effect.

So "Reinstall TV" only fixes the issue temporarily. As soon as the exit menu is used again, the problem returns.

TV firmware: TPN246E_V246.010.000.121
Build date: 2026-05-23

It seems that using the exit menu causes the Titan OS Emby app to get stuck in a persistent local state.

[Bandit875 1]

Update: Unfortunately, the issue returned again. This time Emby was NOT exited using the Exit option. The TV Home button was used instead. Emby worked initially after reinstalling the TV, but later it was stuck on the exact same exit screen again.

So avoiding the Exit option does not prevent the problem. Once this happens, Emby is unfortunately completely unusable on the TV, as there is no way to get past this screen. Power cycling the TV does not help either. The only way we have found to make Emby usable again is to reinstall the entire TV, but the issue eventually returns.