OpenSubtitles is not working

[intersect 5]

Hello,

I recently upgraded to a VIP subscription on opensubtitles.org and .com and linked my user account. My OpenSubtitles plugin is at version 1.0.59.0, and I am running Emby version 4.8.10.0.

I've configured the subtitle options for my series to download subtitles and adjusted the subtitle settings. However, I noticed that OpenSubtitles shows 0 requests have been sent, even though I'm trying to download subtitles manually. No subtitles are being found.

Could you please help me understand what might be going wrong?

 

2024-11-17 14:56:15.381 Info Server: http/1.1 Response 200 to host5. Time: 2ms. GET http://emby_remote_ip/emby/videos/1067193/hls1/main/762.ts?PlaySessionId=6e070ecedda5401a8ef305fa9eca60f3
2024-11-17 14:56:18.319 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for iOS&X-Emby-Device-Name=iPhone&X-Emby-Device-Id=9778849B-665E-4EBE-962C-774EC0176F52&X-Emby-Client-Version=2.2.31&X-Emby-Token=x_secret3_x&X-Emby-Language=de&reqformat=json. Source Ip: host8, UserAgent: Mozilla/5.0 (iPhone; CPU iPhone OS 18_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148
2024-11-17 14:56:18.319 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for iOS&X-Emby-Device-Name=iPhone&X-Emby-Device-Id=9778849B-665E-4EBE-962C-774EC0176F52&X-Emby-Client-Version=2.2.31&X-Emby-Token=x_secret3_x&X-Emby-Language=de&reqformat=json. Source Ip: host8, UserAgent: Mozilla/5.0 (iPhone; CPU iPhone OS 18_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148
2024-11-17 14:56:18.320 Info SessionManager: Adding playSession 1e52a4ae89584e6d8f625694e72e5fc6 to session 13f4e394b40e588031edc654d65e4c10
2024-11-17 14:56:18.342 Info Server: http/1.1 Response 204 to host8. Time: 23ms. POST http://emby_remote_ip/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for iOS&X-Emby-Device-Name=iPhone&X-Emby-Device-Id=9778849B-665E-4EBE-962C-774EC0176F52&X-Emby-Client-Version=2.2.31&X-Emby-Token=x_secret3_x&X-Emby-Language=de&reqformat=json
2024-11-17 14:56:18.342 Info Server: http/1.1 Response 204 to host8. Time: 24ms. POST http://emby_remote_ip/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for iOS&X-Emby-Device-Name=iPhone&X-Emby-Device-Id=9778849B-665E-4EBE-962C-774EC0176F52&X-Emby-Client-Version=2.2.31&X-Emby-Token=x_secret3_x&X-Emby-Language=de&reqformat=json
2024-11-17 14:56:18.382 Info Server: http/1.1 GET http://emby_remote_ip/emby/videos/1067193/hls1/main/763.ts?PlaySessionId=6e070ecedda5401a8ef305fa9eca60f3. Source Ip: host5, Accept=*/*, Connection=keep-alive, Host=emby_remote_ip, User-Agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36, Accept-Encoding=gzip, br, Accept-Language=de-DE,de;q=0.6, Referer=host2, X-Forwarded-Scheme=https, X-Forwarded-Proto=https, X-Forwarded-For=host6, X-Real-IP=host4, Cdn-Loop=cloudflare; loops=1, Cf-Connecting-Ip=2001:9e8:c318:f300:971:d2e2:c146:f1f, Cf-Ipcountry=DE, Cf-Ray=8e40392ecd7e971d-AMS, Cf-Visitor={"scheme":"https"}, Cf-Warp-Tag-Id=6eb35775-4c4c-4395-8a44-d5171311cbb8, Priority=u=1, i, Sec-Ch-Ua="Brave";v="129", "Not=A?Brand";v="8", "Chromium";v="129", Sec-Ch-Ua-Mobile=?0, Sec-Ch-Ua-Platform="macOS", Sec-Fetch-Dest=empty, Sec-Fetch-Mode=cors, Sec-Fetch-Site=same-origin, Sec-Gpc=1, X-Forwarded-Host=emby_remote_ip
2024-11-17 14:56:18.384 Info Server: http/1.1 Response 200 to host5. Time: 1ms. GET http://emby_remote_ip/emby/videos/1067193/hls1/main/763.ts?PlaySessionId=6e070ecedda5401a8ef305fa9eca60f3
2024-11-17 14:56:18.444 Info OpenSubtitles: Logging into OpenSubtitles-Emby
2024-11-17 14:56:18.444 Error SubtitleManager: Error searching for subtitles on Open Subtitles
*** Error Report ***
Version: 4.8.10.0
Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
Operating system: Linux version 6.1.106-Unraid (root@Develop-612) (gcc (GCC) 12.2.0, GNU ld version 2.40-slack151) #1 SMP PREEMPT_DYNAMIC Wed Aug 21 23:36:07 PDT 2024
Framework: .NET 6.0.31
OS/Process: x64/x64
Runtime: system/System.Private.CoreLib.dll
Processor count: 16
Data path: /config
Application path: /system
MediaBrowser.Common.Extensions.RateLimitExceededException: MediaBrowser.Common.Extensions.RateLimitExceededException: Pausing for OpenSubtitles rate limit
at OpenSubtitles.OpenSubtitleBaseDownloader.CheckRateLimit(CancellationToken cancellationToken)
at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken)
at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken)
at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)
at Emby.Providers.Subtitles.SubtitleManager.<>c__DisplayClass17_0.<<SearchSubtitles>b__3>d.MoveNext()
Source: OpenSubtitles
TargetSite: System.Threading.Tasks.Task CheckRateLimit(System.Threading.CancellationToken)

 

Edited November 17, 2024 by intersect

[Neminem 1518]

It looks like you are hitting the limit.  

57 minutes ago, intersect said:

MediaBrowser.Common.Extensions.RateLimitExceededException: MediaBrowser.Common.Extensions.RateLimitExceededException: Pausing for OpenSubtitles rate limit

 

[intersect 5]

That’s odd because I haven’t downloaded any subtitles yet. As far as I understand, VIP access is required for more API usage, so I should be fine since I just purchased VIP, and my user overview on OpenSubtitles shows zero downloads.

[Q-Droid 989]

Do you have this scheduled task enabled? If it is then you can churn through API hits. Some things changed recently and while your download limits are based on VIP status the API hits (I believe) are managed at the Emby Corp level.

 

[Neminem 1518]

Jep, 1 reason Bazarr gave us the option to set this.

With 10.000 of subs to go, and only searching for the first 1000 a day.

Rinse & Repeat same 1000, get the picture.

 

[intersect 5]

2 hours ago, Q-Droid said:

Do you have this scheduled task enabled? If it is then you can churn through API hits. Some things changed recently and while your download limits are based on VIP status the API hits (I believe) are managed at the Emby Corp level.

 

I don’t get what you mean by Emby Corp and what did change exactly, sorry?

And yes I got the task and early triggered it there to run through but OpenSubtitles says 0 downloads still.

[Q-Droid 989]

Emby Corp entered into an agreement with OpenSubtitles because their new .com API changed to a paid consumer model. I don't know if the devs have posted what differences might now exist between non-VIP and VIP users and if all API hits or only non-VIP user hits might get throttled or if none are.

The download counter and history on OpenSubtitles are hit or miss for me. Not all of my downloads show up.

I've disabled the scheduled task for subtitles and let the server search when new media is added and manual searches since the auto is often incorrect. This keeps my sub search hits and downloads to a reasonable count.

 

[intersect 5]

So I removed my credentials from the OpenSubtitles plugin  and waited 6 hours and how added them again, now it works.

 

Thanks for your help!