Local host playback issues

[ryanbach51 5]

I can play movies with no issues from other devices on my network, but when I try to play any movie directly on the server, it displays about 1 FPS and sometimes won't even start. I cannot for the life of me figure it out.

Logs:

embyserver.txt ffmpeg-remux-89f12224-13c1-4829-9567-c4fda984551d_1.txt

[Abobader 3464]

Hello ryanbach51,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ryanbach51 5]

Same exact thing happening on Plex! Movies will not play on host computer but I can play them fine from my phone, smart TV, etc. On Windows 11.

[Neminem 1519]

Can you try with a file with AC3 5.1 audio ?

Audio: dts (DTS-HD MA), 48000 Hz, 5.1(side), s32p (24 bit) is not great with browsers.

10:54:21.168 Stream mapping:
10:54:21.168   Stream #0:0 -> #0:0 (copy)
10:54:21.168   Stream #0:2 -> #0:1 (dts (dca) -> mp3 (libmp3lame))

The audio is being converted to mp3.

[visproduction 315]

I believe DTS-HD may not be supported at all.  I am not sure.  I never use it.
Your encoding is set apparently to SW only and the bit rate for full size Barry Lyndon looks to be 32 Mbps, which is quite high to expect software to handle transcoding.

My guess is you have transcoding set to automatically start when a bitrate is too high for reasonable streaming online.  Emby appears to start transcoding and gets some errors with the extra embedded subtitles, probably has problems with DTS-HD and dealing with the high bit rate alltogether, either makes transcoding so slow it looks broken or some other error result.  I cannot tell from the log, because I also don't understand all the results.

Playing back on 3rd party software, just plays the file directly and probably the software has some method to convert or play the DTS HD audio.  I didn't think software on workstations can do this audio at all.  The 3rd party player also probably skips dealing with converting any subtitles.  It's not a fair test to playback anything with a 3rd party player.  Emby when set to transcode needs to convert so everyone logging in, can watch.

Transcoding works efficiently when the media files are without troublesome audio codecs, embedded subtitles that are tagged as active and not have such huge bandwidths, especially if you are only using software to transcode.  In my opinion, the media is wrong for streaming.  Ideally, it needs to be first converted to a copy that has less issues.  There is no commercial site online, that would ever try to serve such a direct transferred file from blu-ray.  The media would be first quality converted to streaming friendly, lower bandwidth with video and audio that don't actually need transcoding, at all for any user.  That would be h.264 and AAC audio wrapped in .mp4 media file.  This could make a copy 1080P copy at 2 GB, streaming at 2.4 Mbps, or about 13.3 times smaller than your media file.  Is the 1080P quality the same? No, but if the encoding is done separately, at a very high setting, it can look quite good at this slower bit rate.  How does this compare to a transcoded version which needs to use higher bitrates for immediate real time transcoding?  Have a look at your time code 9:00 minutes in your copy to see how a 2.4 MB slow 3rd party encoding compares.  The original is film and shot primarily with a very large aperature Leica Noctulux lens.  Grain and shallow depth of field is part of that film.

Someone else can probably read the log better than I can. 

Hope that makes some sense and helps.
 

[Happy2Play 9780]

From a browser standpoint you will not get DTS in any of them that I know of and will have limited AC3 support out there.

There are a few test sites listed here as every browser will have its own limitations.

You would have better luck with Emby Theater for Windows.

Emby Theater - Emby

 

[ryanbach51 5]

Thank you for the ideas but this is happening on every single movie in my library, and they are all different kinds of quality. I was able to play all of these movies locally just yesterday, so something must have changed.

EDIT: One thing I should mention - I moved my library to a new drive (from C to D:) and that's when this issue began. Brave is able to play Barry Lyndon fine on my phone...

Edited October 27, 2024 by ryanbach51

[Neminem 1519]

bad windows update

Something must have changed, since yesterday, only you know.

Everything does not come out of nothing....

Edited October 27, 2024 by Neminem

[ryanbach51 5]

For reference, here is a log for another file (whichffmpeg-remux-03881a89-119e-4a97-b2aa-658a73224c09_1.txt has same problem)

[visproduction 315]

Windows update problems?
Yes that is happening this week as well.  Maybe something in that has an issue.  I looked, but could not find audio video issues for Win 10, but they have often cropped up in previous updates.

[ryanbach51 5]

I'm very new to all this, so I've been making too many changes in the past few days to be able to pinpoint when exactly the problem started. However, I restored my computer back to two days ago and everything played fine locally again. Then, I was unable to access Radarr and Sonarr (I could connect but it just showed a white screen). I reinstalled them without uninstalling them, and chose to run them as sys tray as opposed to service. I had to clear browser cache and then I was able to login successfully. But guess what? I lost the ability to play movies locally again. 

Completely exasperated, I restored again. I then uninstalled Radarr and reinstalled (changing again from service to systray). Did the same with Sonarr. Now everything is working. But anytime I install anything or make any kind of change I'm running back into Emby to see if it broke playback again. Attaching newer logs -- i'm cautiously optimistic this has solved itself, but since I can't pinpoint it to anything, I'm still concerned.

embyserver (1).txt

[Neminem 1519]

Your log is full with errors about this media file, I don't know if its the file it self or something else.

D:\Data\Media\Movies\Sunrise A Song of Two Humans (1927) [tmdb-631]\(1927) [tmdb-631] - [Remux-1080p].mkv

This looks weird 

Foldername : Sunrise A Song of Two Humans (1927) [tmdb-631]

Filename : (1927) [tmdb-631] - [Remux-1080p].mkv

Is this the name you see in your folder ?

The error is

2024-10-28 09:11:10.572 Error App: Error in ffprobe
    *** Error Report ***
    Version: 4.8.10.0
    Command line: C:\Users\Ryan Rickenbach\AppData\Roaming\Emby-Server\system\EmbyServer.dll
    Operating system: Microsoft Windows 10.0.26100
    Framework: .NET 6.0.33
    OS/Process: x64/x64
    Runtime: C:/Users/Ryan Rickenbach/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
    Processor count: 6
    Data path: C:\Users\Ryan Rickenbach\AppData\Roaming\Emby-Server\programdata
    Application path: C:\Users\Ryan Rickenbach\AppData\Roaming\Emby-Server\system
    Emby.Server.MediaEncoding.Unified.Ffmpeg.FfRunException: Emby.Server.MediaEncoding.Unified.Ffmpeg.FfRunException: ffprobe failed - streams and format are both null: -i file:"D:\Data\Media\Movies\Sunrise A Song of Two Humans (1927) [tmdb-631]\(1927) [tmdb-631] - [Remux-1080p].mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
ffprobe version 5.1-emby_2023_06_25 Copyright (c) 2007-2022 the FFmpeg developers and softworkz for Emby LLC
      built with gcc 12.2.0 (Rev10, Built by MSYS2 project)
    [matroska,webm @ 000002be0d675e80] Format matroska,webm detected only with low score of 1, misdetection possible!
    [matroska,webm @ 000002be0d675e80] 0x00 at pos 0 (0x0) invalid as first byte of an EBML number
    [matroska,webm @ 000002be0d675e80] EBML header parsing failed
    file:D:\Data\Media\Movies\Sunrise A Song of Two Humans (1927) [tmdb-631]\(1927) [tmdb-631] - [Remux-1080p].mkv: Invalid data found when processing input
    
    
{
    
    }
    

       at Emby.Server.MediaEncoding.Probing.MediaProbeManager.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, String userAgent, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Boolean hasMixedProtocols, CancellationToken cancellationToken)
       at Emby.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](MetadataResult`1 metadataResult, MetadataRefreshOptions options, LibraryOptions libraryOptions, CancellationToken cancellationToken)
       at Emby.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, MetadataResult`1 itemResult, String logName, MetadataRefreshOptions options, LibraryOptions libraryOptions, RefreshResult refreshResult, CancellationToken cancellationToken)
    Source: Emby.Server.MediaEncoding
    TargetSite: Void MoveNext()

[visproduction 315]

Ryan,

Tricky name to start with a date in parenthesis.  You could always sort them later into separate subdirectories.  
 (1927) [tmdb-631] - [Remux-1080p].mkv

Maybe the remux did not complete.  In Windows, I think you can copy paste a file, even though it is still being worked on.  Or... the remux of this file did not finish correctly due to some metadata error.  Make sure the file is good.  The media should open up and you should see a total duration time on the right of a player.  Often bad files will play for a few minutes, even over an hour and then fail.  The end time at 0:00 is the tip off that the remux is bad.  Try playing it at the end.

Hope that helps.

[ryanbach51 5]

Sunrise was referring to the wrong file. You can disregard any errors that happen with Sunrise for that reason. 

[Luke 42079]

19 hours ago, ryanbach51 said:

Sunrise was referring to the wrong file. You can disregard any errors that happen with Sunrise for that reason. 

Hi, what does this mean? Are you still having an issue?

[ryanbach51 5]

I was referring to Neminems and visproduction's comment on the nameless file. The issue is resolved at this time, but a cause was never discovered.

[ryanbach51 5]

Updated my chipset today, and the issue has returned.

Attached are logs. One is from my Macbook (on the local network but not the server) playing Boogie Nights with no issue. The other is my Windows desktop (the server) playing the same movie (and by playing I mean not able to even play the first second).

embyserver.txt ffmpeg-transcode-a0b5f2d9-e540-42bf-b989-8d349a0208c7_1.txt ffmpeg-transcode-c8e755cf-1b32-46da-8ad9-d896d6a26a63_1.txt

[Happy2Play 9780]

Do you have Emby Premiere?

Warning: Hardware acceleration is not available as it requires a valid Premiere Subscription

Both logs show software processing the media fast enough "speed=3.49x".

But devs will have to comment as it appears to try and play segments 0 thru 10 repeatedly in the server log.

[ryanbach51 5]

7 minutes ago, Happy2Play said:

Do you have Emby Premiere?

Warning: Hardware acceleration is not available as it requires a valid Premiere Subscription

Both logs show software processing the media fast enough "speed=3.49x".

But devs will have to comment as it appears to try and play segments 0 thru 10 repeatedly in the server log.

I do not, but I'm considering buying it to see if hardware acceleration has any effect.

[ryanbach51 5]

OK, there is something wrong with my computer. This issue is happening with videos on Youtube and Twitter. 

I'm on a Coffee Lake 9400F (no integrated graphics) with Radeon RX 570. I have no idea where to start.

[ryanbach51 5]

OK, I have found the issue. I have a UAD Apollo hooked up via an external Thunderbolt 3 card. From a cold boot, the device works fine. From a reboot, it does not. Windows recognizes the device is connected, but it doesn't work. For it to work again, It requires me to disable the device in Device Manager, reenable, and then change the sound output from the UAD to something else, and then back to the UAD.

Once the UAD is working properly in Windows, the videos play fine.

TL;DR: This is an issue with Windows not playing nice with either my Titan Ridge Thunderbolt 3 card OR the UAD WDM drivers. Not Emby related at all. 

Edited October 30, 2024 by ryanbach51

[Luke 42079]

15 minutes ago, ryanbach51 said:

OK, I have found the issue. I have a UAD Apollo hooked up via an external Thunderbolt 3 card. From a cold boot, the device works fine. From a reboot, it does not. Windows recognizes the device is connected, but it doesn't work. For it to work again, It requires me to disable the device in Device Manager, reenable, and then change the sound output from the UAD to something else, and then back to the UAD.

Once the UAD is working properly in Windows, the videos play fine.

TL;DR: This is an issue with Windows not playing nice with either my Titan Ridge Thunderbolt 3 card OR the UAD WDM drivers. Not Emby related at all. 

Hi, thanks for following up !