Emby hangs on startup logo / splash screen

[jserv 0]

Hello all, I was organising my film library today, adding some thumbnail images, identifying files, etc., when I noticed I couldn't delete a duplicate version of a film since the file was already being used by another program. I couldn't find the program using the file, so I reset my computer.

On booting up again, the Emby library now can't make it past the splash screen. I've gone through three other threads about this and tried some solutions posted there, e.g. removing users.db and disabling my browser AdBlocker, but these made no difference. Restarting the server also makes no difference.

The logs are attached.

embyserver.txt

[Abobader 3464]

Hello jserv,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[pwhodges 2012]

The issue is concerned with networking; in the log is the message: "Error PortMapper: Error getting nat device info from 192.168.0.15" 

I'm not that familiar with the Emby internals, so can't give a direct answer, but the first thing I'd check is whether the computer has changed its IP address during the reboot.  If you had configured the local address in the Networking manually, this could now be wrong, so causing an problem.

In this case you might need to edit (in the Emby folder) \programdata\config\system.xml to update the network values contained there.

Paul

[jserv 0]

Thank you, this was the solution. I run Emby from an older laptop and use a WiFi adapter to connect to a 5G network. Disconnecting the adapter allowed me to see the library again. 

As a separate issue: I'd be interested to know if this means that Emby still somehow runs from a 2.4GHz connection, despite my use of the adapter. 

[Luke 42079]

Quote

As a separate issue: I'd be interested to know if this means that Emby still somehow runs from a 2.4GHz connection, despite my use of the adapter. 

Hi, what do you mean by this?