Server problem that shuts down

[Guest]

Hello, I noticed that my server shut down but didn’t restart. I’m not sure why. For example, today it shut down, but I don't know the reason. The same thing happened three days ago. Here are the logs!

ffmpeg-transcode-cf990974-231d-4414-aec9-da9d0244512a_1.txt ffmpeg-transcode-84a6f259-bd1a-4713-8f8d-933029578b0e_1graph.txt embyserver (3).txt embyserver-63859322767.txt

[Luke 42077]

Hi, are you able to get it to happen again?

[Guest]

1 minute ago, Luke said:

Hi, are you able to get it to happen again?

Yes, it was after that I had to restart it, but I don't understand why it shut down. In the container logs, it shows this:

emby-container.txt

[Luke 42077]

OK, I would suggest removing these plugins:

	InfuseSync 1.5.0.0

Then restart the server and see how things compare.

[Guest]

22 minutes ago, Luke said:

OK, I would suggest removing these plugins:

	InfuseSync 1.5.0.0

Then restart the server and see how things compare.

Alright, I’ll delete it and then wait 5 days before getting back to you to let you know if it worked, as I had the same problem 3 days ago. So I’ll wait 5 days. Thank you for your response. Do you know why the plugin is causing this problem? (Even if you’re not sure.) And if the problem is the plugin, do you know if a fix or another solution will be provided later? Sorry for all the questions, I just want to understand. I’ll get back to you in 5 days!

[Luke 42077]

1 minute ago, Dydhzo said:

Alright, I’ll delete it and then wait 5 days before getting back to you to let you know if it worked, as I had the same problem 3 days ago. So I’ll wait 5 days. Thank you for your response. Do you know why the plugin is causing this problem? (Even if you’re not sure.) And if the problem is the plugin, do you know if a fix or another solution will be provided later? Sorry for all the questions, I just want to understand. I’ll get back to you in 5 days!

Hi, I don't know, and I'm not blaming the plugin, but it wasn't built by us so it will be much easier to troubleshoot without it.

The other thing going on that probably isn't helping is all of these permission denied errors:

	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/medias/series/Blindspot (2015) [tmdbid-62710]/Saison 02/Blindspot (2015) - S02E10 - Nor I Nigel AKA Leg in Iron [WEBDL-1080p][EAC3 5.1][h264]-FW.nfo' is denied.

It looks like you enabled nfo saving but did not ensure that emby server has write  permissions to your media folders. So I would choose one or the other - either fix the permissions or turn off nfo saving.

[Guest]

5 minutes ago, Luke said:

Hi, I don't know, and I'm not blaming the plugin, but it wasn't built by us so it will be much easier to troubleshoot without it.

The other thing going on that probably isn't helping is all of these permission denied errors:

	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/medias/series/Blindspot (2015) [tmdbid-62710]/Saison 02/Blindspot (2015) - S02E10 - Nor I Nigel AKA Leg in Iron [WEBDL-1080p][EAC3 5.1][h264]-FW.nfo' is denied.

It looks like you enabled nfo saving but did not ensure that emby server has write  permissions to your media folders. So I would choose one or the other - either fix the permissions or turn off nfo saving.

Okay, thanks for your feedback. I’ll wait 5 days for the Infuse plugin then.

-

Do you recommend correcting the permissions or disabling the NFO file saving? (I’m not really sure what the point of saving them is.) Is it better to save them or not? Sorry for all the questions; I just want to do what’s best.

[Luke 42077]

1 minute ago, Dydhzo said:

Okay, thanks for your feedback. I’ll wait 5 days for the Infuse plugin then.

-

Do you recommend correcting the permissions or disabling the NFO file saving? (I’m not really sure what the point of saving them is.) Is it better to save them or not? Sorry for all the questions; I just want to do what’s best.

It really depends on whether you want that feature or not. Do you have nfo files next to your video files?

[Guest]

4 minutes ago, Luke said:

It really depends on whether you want that feature or not. Do you have nfo files next to your video files?

yes I have NFO files next to my files (see image)

[Guest]

On 8/16/2024 at 4:16 AM, Luke said:

It really depends on whether you want that feature or not. Do you have nfo files next to your video files?

Hello,
I did everything you told me. It reset this morning at 9 AM (last night, I reinstalled Infuse).
I believe I’ve fixed the issue with the NFO permissions. Here are the new logs: (I just noticed that the NFO still shows "is denied," but there are other errors. I don't know what they mean. For example: )
 

Source: System.Private.CoreLib
	TargetSite: Void CheckIo(Error, System.String, Boolean, System.Func`2[Interop+ErrorInfo,Interop+ErrorInfo])
	InnerException: System.IO.IOException: Permission denied
	Source: 
	TargetSite: 

embyserver-63859491167.txt emby-container.txt

Edited August 17, 2024 by Dydhzo

[Happy2Play 9780]

Yes there appears to be a recursive permissions issue on /medias/films-anime and /medias/series-animation.  So you will either need to correct the permissions issue or disable nfo saver.

[Guest]

5 minutes ago, Happy2Play said:

Yes there appears to be a recursive permissions issue on /medias/films-anime and /medias/series-animation.  So you will either need to correct the permissions issue or disable nfo saver.

Yes, I had only modified /medias/films. I just applied the changes to the rest. I'll wait to see if this has fixed the problem or not.

[Luke 42077]

Let us know how you get on. Thanks.

[Guest]

On 8/18/2024 at 4:16 AM, Luke said:

Let us know how you get on. Thanks.

I succeeded, it's good, thank you!