Subtitles always on

[Bobwood 6]

Subtitles are always on when i watch tv shows in the Series folder, ive turned off in the android cc setting on the LG Tv, and in the Emby media Centre. Don't have the issue in the Movies folder. Running Windows 10 server and LG smart tv Emby client.

[Luke 42079]

Hi there, have you explored your emby user subtitle settings where you can set your default subtitle mode?

[Bobwood 6]

This is in user settings

[Luke 42079]

Try unchecking the box to remember track selections.

[Bobwood 6]

Unchecked, restarted Emby server and TV app, still showing subtitles, English in English series. Even added a new series and its also showing subs.

[Luke 42079]

Can you please provide a specific example? Thanks.

[Bobwood 6]

Sorry i dont follow? Its displaying subtitles on every single series i watch in the series folder, even thought ive turned off subtitles.

[ebr 16184]

14 minutes ago, Bobwood said:

even thought ive turned off subtitles.

If you bring up the menu during playback, does it show subs selected?

Are you sure the subs aren't burned into the video?

[Bobwood 6]

5 minutes ago, ebr said:

If you bring up the menu during playback, does it show subs selected?

Are you sure the subs aren't burned into the video?

It shows subs off in playback on CC, if i play the episode in VLC on my pc it has no subtitles, and cant select any(no srt file)

[ebr 16184]

Just now, Bobwood said:

It shows subs off in playback on CC

Hi.  Can you show us a screenshot?

[Bobwood 6]

3 minutes ago, ebr said:

Hi.  Can you show us a screenshot?

 

[Luke 42079]

OK they're probably already burned right into the video. Have you looked into this?

[Bobwood 6]

27 minutes ago, Luke said:

OK they're probably already burned right into the video. Have you looked into this?

No, when i play on VLC it has no subtitles, and there is no subtitle file in the folder

[Luke 42079]

Ah, do you have an older LG model?

[Happy2Play 9781]

What shows in Emby Media Info section for this media?

[Bobwood 6]

15 hours ago, Luke said:

Ah, do you have an older LG model?

Yes my LG Smart tv is Web OS 2

[Bobwood 6]

14 hours ago, Happy2Play said:

What shows in Emby Media Info section for this media?

sorry i dont follow?

[Luke 42079]

2 hours ago, Bobwood said:

Yes my LG Smart tv is Web OS 2

OK this is an issue with LG webOS 1 and 2. It always displays subtitles if they are embedded in the video. There is no way for us to stop this.

We can workaround this by forcing transcoding to remove the subtitles, but we haven't added this kind of workaround into the app yet.

[Bobwood 6]

41 minutes ago, Luke said:

OK this is an issue with LG webOS 1 and 2. It always displays subtitles if they are embedded in the video. There is no way for us to stop this.

We can workaround this by forcing transcoding to remove the subtitles, but we haven't added this kind of workaround into the app yet.

It weird its only an issue on the Series folder, the Movies folder shows no subtitles?

[Luke 42079]

All mkv files on WebOS 2.0. LG resolved the issue starting in WebOS 3.

[Bobwood 6]

17 minutes ago, Luke said:

All mkv files on WebOS 2.0. LG resolved the issue starting in WebOS 3.

Ok see all series files are .mkv and all movies are .mp4

[Luke 42079]

Yes that is the issue. It is limited to mkv files on only WebOS 1 and 2.