Multiple issues since 4.8.8.0

[dbx10 0]

1st of all, all video I try to play on PC appears "blocky", as shown in attached screenshots. I've also attached logs. These play fine on mobile and on android TV.

2nd, firefox doesn't seem to load the player properly, you can see the video playing through a transparent element on the page.

ffmpeg-transcode-91344a56-2ba5-4e99-b31b-934f6efea2a3_1.txt ffmpeg-transcode-a4aa5d48-d086-4e27-a5f8-9c0d66d50a26_1.txt

[Luke 42077]

Hi, have you installed the hevc extension from the Microsoft store?

[dbx10 0]

5 minutes ago, Luke said:

Hi, have you installed the hevc extension from the Microsoft store?

No, the Microsoft Store is disabled via GPO. The issues appeared after updating from 4.8.7.0, same files.

[dbx10 0]

1 hour ago, Luke said:

Hi, have you installed the hevc extension from the Microsoft store?

I have just tried from a machine with windows store enabled and the HEVC codec installed, same issue.

[Luke 42077]

34 minutes ago, dbx10 said:

I have just tried from a machine with windows store enabled and the HEVC codec installed, same issue.

Can we please see an example of that? Thanks.

[Happy2Play 9780]

Little confused as your images show Direct Play but you posted Transconding logs.

Both logs transcode because HEVC is not supported

App: Emby Web 4.8.8.0
Firefox Windows

&VideoCodec=h264,av1

&TranscodeReasons=ContainerNotSupported

23:14:39.803 Stream mapping:
23:14:39.803   Stream #0:0 (hevc) -> format:default
23:14:39.803   format:default -> Stream #0:0 (libx264)
23:14:39.803   Stream #0:1 -> #0:1 (copy)

App: Emby for Windows 1.1.567.0
DESKTOP-8QIKUV3

&VideoCodec=h264

23:25:04.800 Stream mapping:
23:25:04.800   Stream #0:0 (hevc) -> format:default (graph 0)
23:25:04.800   format:default (graph 0) -> Stream #0:0 (libx264)
23:25:04.800   Stream #0:1 -> #0:1 (flac (native) -> aac (native))

And is outputing files twice the bitrate as orginal file.

What is suppose to be blocky in those images?

Have you tried a different browser then Firefox?

[dbx10 0]

10 hours ago, Luke said:

Can we please see an example of that? Thanks.

I will as soon as I'm back home.

10 hours ago, Happy2Play said:

Little confused as your images show Direct Play but you posted Transconding logs.

Both logs transcode because HEVC is not supported

App: Emby Web 4.8.8.0
Firefox Windows

&VideoCodec=h264,av1

&TranscodeReasons=ContainerNotSupported

23:14:39.803 Stream mapping:
23:14:39.803   Stream #0:0 (hevc) -> format:default
23:14:39.803   format:default -> Stream #0:0 (libx264)
23:14:39.803   Stream #0:1 -> #0:1 (copy)

App: Emby for Windows 1.1.567.0
DESKTOP-8QIKUV3

&VideoCodec=h264

23:25:04.800 Stream mapping:
23:25:04.800   Stream #0:0 (hevc) -> format:default (graph 0)
23:25:04.800   format:default (graph 0) -> Stream #0:0 (libx264)
23:25:04.800   Stream #0:1 -> #0:1 (flac (native) -> aac (native))

And is outputing files twice the bitrate as orginal file.

What is suppose to be blocky in those images?

Have you tried a different browser then Firefox?

The screenshots look like the video is half the resolution of the original file, even in direct play. I've played the original file via Samba to compare, and it's definitely garbling the quality somehow.

The screenshots of working video are taken on Embry theater, the broken player is on firefox. I will try another browser as soon as I can.

Edited June 16, 2024 by dbx10

[dbx10 0]

On 16/06/2024 at 01:25, Happy2Play said:

Little confused as your images show Direct Play but you posted Transconding logs.

Both logs transcode because HEVC is not supported

App: Emby Web 4.8.8.0
Firefox Windows

&VideoCodec=h264,av1

&TranscodeReasons=ContainerNotSupported

23:14:39.803 Stream mapping:
23:14:39.803   Stream #0:0 (hevc) -> format:default
23:14:39.803   format:default -> Stream #0:0 (libx264)
23:14:39.803   Stream #0:1 -> #0:1 (copy)

App: Emby for Windows 1.1.567.0
DESKTOP-8QIKUV3

&VideoCodec=h264

23:25:04.800 Stream mapping:
23:25:04.800   Stream #0:0 (hevc) -> format:default (graph 0)
23:25:04.800   format:default (graph 0) -> Stream #0:0 (libx264)
23:25:04.800   Stream #0:1 -> #0:1 (flac (native) -> aac (native))

And is outputing files twice the bitrate as orginal file.

What is suppose to be blocky in those images?

Have you tried a different browser then Firefox?

 

On 16/06/2024 at 01:16, Luke said:

Can we please see an example of that? Thanks.

I've established both issues are currently firefox centric, and only on two of my machines. Thanks both of you for taking the time to reply to my messages, I'll be making changes on my end to better accommodate my use case.

[Luke 42077]

HI, what changes will you be making?

[dbx10 0]

1 hour ago, Luke said:

HI, what changes will you be making?

I'll be imaging my 2 windows machines with hevc preinstalled, but Microsoft store still disabled.

Other than that, waiting until Firefox gets their act together I guess? They've been having issues with video players across multiple sites working poorly for a few months now, unfortunately.

[Happy2Play 9780]

7 minutes ago, dbx10 said:

I'll be imaging my 2 windows machines with hevc preinstalled, but Microsoft store still disabled.

Other than that, waiting until Firefox gets their act together I guess? They've been having issues with video players across multiple sites working poorly for a few months now, unfortunately.

You tried the Desktop version instead of Store version?

Emby Theater - Emby

[dbx10 0]

On 18/06/2024 at 02:18, Happy2Play said:

You tried the Desktop version instead of Store version?

Emby Theater - Emby

Tried it a few hours ago, same result. I don't think the issue is with emby theater.

I've since then reimaged windows and tried again, with the same result. After a while I found the video driver showed up to date, but was just never updating properly.

At that point, I threw the whole kitchen sink at the issue, nuked the image and installed a retail copy of W10. With up to date software and drivers, the video quality issue on emby theater seems to be gone.

Now playback on edge is choppy and broken, and the firefox playback issue I screenshotted for this thread persists.

If you need logs or anything specific to help troubleshoot the firefox issue, let me know.

[Happy2Play 9780]

3 minutes ago, dbx10 said:

Now playback on edge is choppy and broken

And if you disable browser hardware acceleration as there are several topic of broken hardware acceleration in browsers.

But yes server and ffmpeg logs for specific examples are needed.