Mobile connexion issues resolved via Wifi band

[LightBen 3]

Hi everyone,

I am just sharing something that I thought might help some users. I didn't find the solution online so if it already exists, forgive me.

TLDR: my phone was on 5G and my laptop on my 2.4G wifi and making my laptop connect on 2.4G resolved (I hope, it's not been too long) the issue.

 

Longer story:

I recently had issues connecting from my Android phone to my Emby server (LAN or WAN). I tried many things by myself or via solutions written here by the community. It was very unstable.

Another thing, I saw my Wifi disconnecting and reconnecting by times (I still guess I have to talk to my ISP for that...). 

I tried to connect my profile with my Emby connect, installing a different build, log out log in, checked the TCP ports, etc etc. 

Then I thought about the Wifi bands. I saw on my router that all my devices were connected on 2.4G but my laptop on the 5G. I saw that on Android, it apparently cannot be specified (except if the networks are separated) but on Windows, I have set it up as "2.4G preferred". Now that they were all connected via 2.4G, it works fine, LAN and WAN.

Hope it will help people in the future.

Error messages I got: "unable to reach server", "this emby server needs to be updated".

[Luke 42080]

Hi, thanks for sharing.

[rbjtech 5284]

The technical reason is while 5GHz is 'faster', the signal penetration through walls etc is much less.   Thus if you have a weak 5Ghz signal, forcing the client to 2.4Ghz may give you enough of a signal boost to work ok.

Others things to try is to simply raise the 'router/ap' as high as possible and move it away from anything metal.   If you still have issues then a more powerful AP might be in order - or simply install a 2nd or 3rd AP, ideally cabled directly to the router, but wifi Grids also work ok.

Edited June 6, 2024 by rbjtech