Emby 4.8.5.0 broke my subtitles

[igorbr 7]

Hi,

Yesterday I updated to 4.8.5.0 and after that my subtitles got crazy.

1) Most of time they will not show, besides the stats for nerds say a something about be adding it to the movie, but no subtitles on most of video option

2)  Sometimes it will show a very small subtitle on the center left side of the screen

* Sometimes it will circle between options 1 and two for the same movie + subtitle if I stop the movie and start again

I already tried with multiple combinations of movies file + subtitle file, they were working in a older Emby version but not 4.8.5.0

Edited May 6, 2024 by igorbr
fixing emby version

[igorbr 7]

In this image you can see the subtitle on the left middle position

[sa2000 674]

Could you please provide server logs when you see the issue of missing subtitles and provide the media info as well

See this article relating to the logs and playback issues reporting

 

 

Are you able to get me a clip from one of these media files with the subtitles where it is not working. Also info which device/app / version the playback was on and if the same issues arises on different clients, When providing clips/samples please zip and upload externally and send me a link to download the zip

With regards to the other issue of the position of the subtitles, which client app/version/device was this on and is the problem occurring on multiple apps

 

Edited May 6, 2024 by sa2000

[igorbr 7]

Hi,

Thanks for your reply.

Logs attached for the video executing time, was a very short time to keep the logs clean.

During the execution the subtitle was small on the middle left area of the screen so I set subtitle off and on again but no lucky.

About the device, it happens everywhere I already tested multiple browsers, computers, phones and also with the emby theater for windows

About the video, it is a very large file and I don't have any tool to cut it in hand now, but I think it would not help because the problem is happening with multiple files, anyway let me show you some info about one of the videos:

Informações da Mídia

 

/mnt/nas/midia/filmes/Toy.Story.2.(1999).4K.UHD.Remux.2160p.h265.Dual.Audio.ROBSON2015/Toy.Story.2.(1999).4K.UHD.Remux.2160p.h265.Dual.Audio.ROBSON2015.mkv

MKV38,2 GBAdicionado 24/04/2024 12:09

Vídeo

Título4K HDR 10 HEVC

CodecHEVC

PerfilMain 10

Nível153

Resolução3840x2160

Proporção da imagem16:9

EntrelaçadoNão

Framerate23,976

Taxa59 mbps

Faixa de vídeoHDR 10

Cores primáriasbt2020

Espaço da corbt2020nc

Transferência da corsmpte2084

Bit da imagem10 bit

Formato do pixelyuv420p10le

Quadros de referência1

Áudio

TítuloEnglish TRUEHD 7.1

Título EmbutidoTrueHD Atmos 7.1

IdiomaEnglish

CodecTRUEHD

Layout7.1

Canais8 ch

Taxa da amostra48.000 Hz

Bit da imagem24 bit

PadrãoNão

Legenda

TítuloPortuguese (PGSSUB)

Título EmbutidoPortuguese (Brazilian)

IdiomaPortuguese

CodecPGSSUB

PadrãoNão

ForçadaNão

Deficientes AuditivosNão

ExternoNão

 

 

Edited May 6, 2024 by Abobader
Removing logs

[igorbr 7]

I just found that the problem is with PGSSUB. I tested with SRT and everything works fine.

[Happy2Play 9780]

Yes currently a known issue in HWA and PGSSUB.

There are actually several topics but it is a scaling issue.

 

[Luke 42077]

Hi, yes we are looking into this. Thanks.

[chouyee 5]

4 hours ago, Luke said:

Hi, yes we are looking into this. Thanks.

That's what you said two years ago, and still do.

[chouyee 5]

Follow up until the problem is resolved.

[chouyee 5]

Follow up until the problem is resolved.

[Hyy2001X 1]

Fixed in the latest version 4.9.0.19