missing subtitles on Android client for TV Everywhere shows

[Luke 42078]

Hi, can you please try this build and see how things compare?

Thanks !

[wjcarpenter 9]

That's great news of a potential fix. It will take me a little while to be able to test that build, so I hope one of the other folks experiencing the same problem can get to it before me.

[wjcarpenter 9]

Alas, no joy. With the latest Android app, both on my phone and on my Android TV, no change in symptoms except:

• External players now work in both environments. Captions show up in those external players. I used VLC on my phone and Kodi on Android TV.
• Most recordings from TVE did not show captions in either Android app. However, one recording I made did display captions on the Android TV app but not on the phone app.I tried to replicate that behavior by making a second recording on the same TVE channel (Sundance TV on Philo), but it wouldn't show the captions on either Android app. 

[Luke 42078]

22 minutes ago, wjcarpenter said:

Alas, no joy. With the latest Android app, both on my phone and on my Android TV, no change in symptoms except:

• External players now work in both environments. Captions show up in those external players. I used VLC on my phone and Kodi on Android TV.
• Most recordings from TVE did not show captions in either Android app. However, one recording I made did display captions on the Android TV app but not on the phone app.I tried to replicate that behavior by making a second recording on the same TVE channel (Sundance TV on Philo), but it wouldn't show the captions on either Android app. 

Hi, what version number did you try?

[wjcarpenter 9]

9 minutes ago, Luke said:

what version number did you try

Phone: 3.4.36

TV: 2.1.23g (installed just today, so it must be the latest even though it's dated December 2024)

 

[Luke 42078]

Quote

Phone: 3.4.36

OK this should be resolved once you have a version number higher than that. We're working on getting an update out to the store. Thanks.

[wjcarpenter 9]

My phone is now at 3.4.56 and the closed captions play correctly. Yay!

My Android TV does not yet set an available update, so I'm still on 2.1.23g.

 

[wjcarpenter 9]

On 4/19/2025 at 11:09 AM, wjcarpenter said:

My Android TV does not yet set an available update, so I'm still on 2.1.23g.

Is an update with this fix in the works for the Android TV app?

[Luke 42078]

3 hours ago, wjcarpenter said:

Is an update with this fix in the works for the Android TV app?

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[ebr 16178]

15 hours ago, wjcarpenter said:

Is an update with this fix in the works for the Android TV app?

Hi.  Not at this time.  The standard app should display them properly.

[wjcarpenter 9]

Oh, wow. I didn't even realize that the standard Android app could be used on Android TV. It works and solves the problem.

I've only poked around a little bit, but I assume the main difference is in UI presentation, and I'm not losing any interesting features.